“Es gab leider keinen Aufenthalt, da die Rezeptionistin behauptet es gäbe leine Buchung, obwohl sie sogar bezahlt war. Das Hotel wäre voll mit Kindern, und außerdem gäbe es auch keinen Vertrag mit hotels.com. Wir mussten ein anderes Hotel suchen. Dank hotels.com haben wir den Betrag rückerstattet erhalten .”
“The property is priced at the high end for this town, while it provides a run-down facility and mediocre hygiene. The in-room amenities barely work and carry the marks of many years of service, the towels have stains, and judging by the dates on the product labels of the equipment, the room we stayed in has not been refitted in at least 13 years.
This was the worst spent 150 eur per night!”
“I would like to leave a review of my stay at the Sofia Hotel in Bansko. It’s a small, family‑run hotel located in the town centre. The rooms are excellent, clean, quiet, and the staff is attentive. All the breakfast ingredients are from local farmers. Fresh juices, homemade jam… It’s delicious! ))) I highly recommend this hotel. Svetlana Levina, Moscow”
“Prefect quiet location clean room and very friendly and helpful staff. Breakfasts were great and dinners too. I will stay again and highly recommend others too”
“Arrived at the hotel but the man could not locate our reservation albeit we had only booked a few minutes before. He suggested we were at the wrong hotel but then showed us to the room. He wasn’t very friendly!
We left the hotel at 8:45am but the reception was closed and nobody around. We called a phone number twice that was on the door but nobody answered so we had to leave the key on a hook on the door!!”
