Buena Vista Vacations from $375

Upon checking in, the staff was friendly. Check in at 4pm vs 3pm as other hotels allow was done for us br seemed late for getting freshened up and ready to go out and enjoy the town. Our room, which was a suite, smelled of dog. The sofa, which hosted a pull out bed whch my child was going to sleep on, had stains on it and did not smell good. We figured we wouldn't make a big deal because we were only staying one night.The bathroom which was big and beautiful was dirty. There was either makeup or something on the baseboards and walls and someone had wadded up a big hunk of toilet paper and threw it up to stick it on the ceiling. The room only had one towel but I walked down the hall and asked the staff for more which she was happy to provide me additional towels. Overall, for one night, it was fine. The building itself is beautiful and historic and interesting The bathroom and room were nicely appointed but as a "high-end" inn, it was not as clean and inviting as other hotels we had stayed in at different portions of our trip which were definitely less expensive.

The staff were kind and patient. The room was clean. The location was close to many of the events and shopping.

Place is really clean. Staff is very nice

This place is a gem. Newly opened I January 2026. Their cafe and bar just opened July 8. Great place to stay and easy walks to everything downtown.

Three or four years ago, I reserved this for my business leadership conference, and we had a great time. Not sure what's happened since then. The lodge double-booked our room that we had reserved many months in advance for the 4th of July weekend. I called two weeks prior to confirm and also reserve a golf cart. We arrived two hours early, so I asked if it was possible to have an early check-in (if not, no problem). Instead, I was met with "we don't have a room for you at all unless you want to stay in the lodge with no A/C... You can open the window though" It was a heat index of 110, so even with the mountain elevation, we're talking 85+ degrees. I had my special needs son with me, so that was not an option. They had no idea about the golf cart either, and did not offer any type of compensation for the present or future. Just a 'don't let the door hit you on the way out.' Crazy thing is- one cabin was showing on my phone as readily available that day, so I asked about a single day or two instead, and was told no, because their computer didn't show it and it didn't matter the booking system on their website did. We had driven 14 hours to get there, and a simple phone call would have been better than us getting there to find that we're SOL. Absolutely ridiculous does not even begin to cover it. We had to drive another 14 hours back home.