Buena Vista Vacations from $375

Upon checking in, the staff was friendly. Check in at 4pm vs 3pm as other hotels allow was done for us br seemed late for getting freshened up and ready to go out and enjoy the town. Our room, which was a suite, smelled of dog. The sofa, which hosted a pull out bed whch my child was going to sleep on, had stains on it and did not smell good. We figured we wouldn't make a big deal because we were only staying one night.The bathroom which was big and beautiful was dirty. There was either makeup or something on the baseboards and walls and someone had wadded up a big hunk of toilet paper and threw it up to stick it on the ceiling. The room only had one towel but I walked down the hall and asked the staff for more which she was happy to provide me additional towels. Overall, for one night, it was fine. The building itself is beautiful and historic and interesting The bathroom and room were nicely appointed but as a "high-end" inn, it was not as clean and inviting as other hotels we had stayed in at different portions of our trip which were definitely less expensive.

The staff were kind and patient. The room was clean. The location was close to many of the events and shopping.

Comfortable beds, better than expected overall

Massanutten is always my go to vacation spot! I love it!

Need more outlets near bed. More storage in bathroom for toiletries needed. We were located on 1st floor & heard lot of noises from ceiling & walls including whole conversations & intimate activities from next door guests. Have stayed in more quiet hotels. Cleanliness, room size & storage & staff were really good. Housekeeping did good job all 3 nights of our stay.