“We have visited the hotel six times since 2018 and always wanted to return because it felt like home, but we have decided that this was our last visit; we feel there are several areas where standards have slipped and improvements are needed. The service upon arrival and at the reception desk is not what it used to be; the staff seemed unenthusiastic about working. We weren't the only ones left sitting for hours—we were repeatedly told they would try to get us a room, yet it never happened. Many……
“This was my boyfriend’s and I first time in Turks and we stayed 4 nights at the West Bay resort. Truly had an amazing experience. The staff were very welcoming and friendly. The included breakfast was a great plus to this hotel.
The pool and beach were breathtaking and clean.
Keep in mind, if you want to explore, be ready to take a taxi or rent a car as this hotel is very secluded. Also, bring cash because the nearest atm is about a 20 minute walk and the taxis only take cash.
We were okay……