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"Well first of all Expedia screwed up and booked 2 rooms and I didn't realize it until the day of our stay and then I called and the guy at Expedia said the 1 reservation was cancelled but the other one was still good. Well we get to sonesta and both of our rooms were cancelled by Expedia. So the guy at the desk DEMENTRIE was so awesome and got our room reinstated as our daughter had a club volleyball tournament at Columbus convention center the next morning. Then he did an extra special thing for me and my family and made it so much better. He went above and beyond and the rest of the staff were awesome along with the restaurant staff. Sonesta hotel was a great experience. I highly recommend it."

"This is an exceptional hotel, the only thing lacking is non fast food restaurant options within easy walking distance of the hotel"

"Nice, quiet stay in a convenient location. Staff was helpful and friendly and the room was a great size."

"The food (breakfast buffet and restaurant) was great. The staff was lovely. We booked 10 minutes before we arrived, after leaving another unsuitable hotel. Staff was very understanding and accommodating. 12/10 would recommend. "

"We loved everything about this place! Totally upscale with down to earth staff who were ready to help with anything. We enjoyed walking to a restaurant close by and then did some shopping - all on foot! A total 10/10!"

"The breakfast sandwich while wonderful - the only option for coffee as a drink is not a win for one of us."

"DO NOT STAY HERE! Not clean, staff is clueless."

"Had a bed bug crawling on one of the beds!! Beware!!"

"Room was clean, there was a lot of garbage piled up at the trash cans. They did clean it up the next day but with only one can in the room there wasn’t anywhere to put the larger garbage items we had like food containers. The fridge also didn’t work but the beds were comfy & the staff was nice. It was also pretty quiet considering it’s right off the highway. Would stay again. "