“The property did not have towels in rooms. And when I informed management. They acknowledged the lack of towels and showed no concerns. I was told an order to receive towels had been placed and the hotel would not receive stock until the end of September. I ask the manager if the hotel was aware of the lack of towels. Why didn't they inform patrons, I received no answer to this question except this was a customer problem and not there concern! There was no apology or show of concern. Yet there……
“The property did not have towels in rooms. And when I informed management. They acknowledged the lack of towels and showed no concerns. I was told an order to receive towels had been placed and the hotel would not receive stock until the end of September. I ask the manager if the hotel was aware of the lack of towels. Why didn't they inform patrons, I received no answer to this question except this was a customer problem and not there concern! There was no apology or show of concern. Yet there……
Szhuriasaumel