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Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Primary image
Indoor pool
Indoor pool
Indoor pool
Flat-screen TV

Overview of Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

3.5 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
400 Second Ave, South Charleston, WV, 25303

Explore the area

  • AirportCharleston, WV (CRW-Yeager)12 min drive
  • Popular LocationMardi Gras Casino13 min drive
  • Popular LocationScarlet Oaks Country Club17 min drive
  • Popular LocationKanawha State Forest22 min drive

Choose dates to view prices

About this area

South Charleston

Located in South Charleston, Holiday Inn Hotel & Suites Charleston West, an IHG Hotel is in the business district and near the airport. The area's natural beauty can be seen at Haddad Riverfront Park and Elk River, while Avampato Discovery Museum and Clay Center for the Arts and Sciences are cultural highlights. Spend some time exploring the area's activities, including golfing.
Visit our South Charleston travel guideOpens in a new window
Map

What's nearby

  • Thomas Health System - 4 min drive
  • Jefferson Park - 4 min drive
  • Mardi Gras Casino - 13 min drive
  • Scarlet Oaks Country Club - 17 min drive
  • Kanawha State Forest - 22 min drive

Getting around

  • Charleston Station - 5 min drive
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • Los Agaves - 4 min walk
  • Happy Days Cafe - 8 min walk
  • Pho Vinh Long - 8 min walk
  • Yen's Sandwichs - 9 min walk
  • Grano - 10 min walk

About this property

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Suburban hotel with free airport shuttle and free area shuttle
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area. All 150 rooms provide free WiFi and free wired Internet, flat-screen TVs with satellite channels, and conveniences like refrigerators and microwaves. Room service, coffee makers, and free weekday newspapers are among the other amenities available to guests. Housekeeping is available on request.
Holiday Inn Hotel & Suites Charleston West, an IHG Hotel offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This South Charleston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request
  • Free area shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 9.99 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Fitness center
  • Indoor pool

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business center
  • Conference space (10000 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Restaurants on site

  • Mosa Cafe and Grille

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

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See similar properties

South Charleston
South Charleston
3 star
3 star
Family friendly
Family friendly
Hotel
Hotel
Pool
Pool
Parking included
Parking included
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 9.99 per person (approximately)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West
Holiday Inn Hotel Suites Charleston West
Holiday Inn Hotel Suites Charleston West an IHG Hotel
"Holiday Inn Hotel Suites Charleston West an IHG Hotel"
Holiday Inn Hotel & Suites Charleston West, an IHG Hotel Hotel

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 418 out of 835 reviews
5 - Excellent 50%
Rating 4 - Good. 259 out of 835 reviews
4 - Good 31%
Rating 3 - Okay. 85 out of 835 reviews
3 - Okay 10%
Rating 2 - Poor. 49 out of 835 reviews
2 - Poor 6%
Rating 1 - Terrible. 24 out of 835 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service
I recently stayed here on a girls weekend. Although the hotel was in a central location to local restaurants and shopping, the experience was not the best I’ve had at a hotel. Keep in mind that this is a pet friendly hotel, so you will see and experience pets inside the hotel. Barking was heard in the early morning hours. During our stay, there were lots of children and loud families running, banging on doors and causing general disruption. Also, since COVID, they are not doing in between services for towels or toilet paper, trash being emptied… so be prepared to request them when needed.
Stayed 2 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities
A bit expensive
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Pool and hot tub were great and kept very clean.
Stayed 2 nights in Jan 2022

5/5 Excellent

Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022