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Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Photo gallery for Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Property amenity
Exterior
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Daily cooked-to-order breakfast (USD 9.99 per person)
Lobby

Overview of Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

3.5 star property
8.4 out of 10 Very Good
8.4/10 Very Good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
Map
400 Second Ave, South Charleston, WV, 25303

Explore the area

  • Popular LocationGateways Shopping Center4 min walk
  • Popular LocationPatrick Street Plaza Shopping Center4 min drive
  • Popular LocationJefferson Park4 min drive
  • AirportCharleston, WV (CRW-Yeager)12 min drive

Room options

About this area

South Charleston

Located in South Charleston, Holiday Inn Hotel & Suites Charleston West, an IHG Hotel is in the business district and near the airport. Travelers eager for a bit of culture can stop by Mountain Stage, while those wishing to experience the area's natural beauty can explore Jefferson Park and Dunbar Park. Looking to enjoy an event or a game while in town? See what's going on at Charleston Coliseum & Convention Center. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Gateways Shopping Center - 4 min walk
  • Patrick Street Plaza Shopping Center - 4 min drive
  • Jefferson Park - 4 min drive
  • North Charleston Recreation Center - 6 min drive
  • Riverwalk Plaza Shopping Center - 7 min drive

Getting around

  • Charleston Station - 6 min drive
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • McDonald's - 4 min drive
  • McDonald's - 4 min drive
  • Wendy's - 4 min drive
  • Cold Spot - 8 min drive
  • Hot Diggity Dogs - 5 min drive

About this property

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

3.5-star hotel in the business district
Located close to Jefferson Park and Dunbar Park, Holiday Inn Hotel & Suites Charleston West, an IHG Hotel provides a free roundtrip airport shuttle, a terrace, and a garden. In addition to an arcade/game room and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a free area shuttle, and express check-out
  • Meeting rooms, a ballroom, and luggage storage
  • Guest reviews speak well of the family-friendly amenities, dining options, and pool
Room features
All 150 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 9.99 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • In-room accessibility available in select rooms
  • Pool hoist on site
  • Roll-in shower available in select rooms
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.99 per person
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West
Holiday Inn Hotel Suites Charleston West
Holiday Inn Hotel Suites Charleston West an IHG Hotel
"Holiday Inn Hotel Suites Charleston West an IHG Hotel"
Holiday Inn Hotel & Suites Charleston West, an IHG Hotel Hotel

Frequently asked questions

Does Holiday Inn Hotel & Suites Charleston West, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?

As of Jun 5, 2023, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel on Jun 18, 2023 start from $132.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites Charleston West, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Holiday Inn Hotel & Suites Charleston West, an IHG Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Holiday Inn Hotel & Suites Charleston West, an IHG Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Hotel & Suites Charleston West, an IHG Hotel located?

Situated near the airport, this hotel is 2.6 mi (4.1 km) from Jefferson Park and within 6 mi (10 km) of Charleston Coliseum & Convention Center and Charleston Town Center. Dunbar Park and Mountain Stage are also within 6 mi (10 km).

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel Reviews

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 458 out of 902 reviews" "
" "10 - Excellent 51%
Rating 8 - Good. 275 out of 902 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 91 out of 902 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 53 out of 902 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 25 out of 902 reviews" "
" "2 - Terrible 3%

8.5/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

4/10 Poor

stacey

Disliked: Cleanliness
Awful ant believe the price for this dump
Stayed 1 night in May 2023

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well maintained. The hotel had a restaurant and pool. The staff were so polite and helpful. I would definitely stay here again.
Stayed 1 night in May 2023

6/10 Okay

Sangkae, Fort Mill

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Pretty sure if we didn’t run into the drainage issue from our first room, the experience would have been very pleasant. The second room was nice but located right beside the elevator which was absurdly loud. We decided to cancel our second night right away since we were told the hotel was at capacity. It was nobody’s fault because the maintenance guy did try to fix the sink but the problem was beyond his ability. I would recommend the stay since it’s a pet friendly hotel, however, stay away from the elevator.
Stayed 2 nights in Apr 2023

8/10 Good

Scott

Stayed 2 nights in Apr 2023

10/10 Excellent

Victor

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and bed.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I loved the pool. The sheets on the beds were the most comfortable sheets I've ever slept on.
Stayed 1 night in Mar 2023

4/10 Poor

Renata

Traveled with family
Disliked: Property conditions & facilities
The heating system sounded as if you were on the runway inside a plane. The shower was so loud and made noise of a bad opera singer. I love Holiday Inn Express but this was very disappointing. The staff was very nice .
Stayed 1 night in Mar 2023

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very exquisite pool, good for kids with it having a shallow end. Property is clean. Staff is very friendly.
Stayed 1 night in Mar 2023

8/10 Good

Darrell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was in a great location, relative to my work. Though the hotel had a nice looking breakfast/bar & grill area, there was also a nice Greek style restaurant very close by called the Olive Tree. I hadn't tried that type of food before, so I had to check it out, it was great! If you stay at this hotel, check out The Olive Tree. By the way, the hotel staff was great, very friendly, just like family. There is nothing I found negative about this hotel. I would strongly recommend the stay here.
Stayed 2 nights in Feb 2023

2/10 Terrible

Keelan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
This is a nice hotel with an indoor swimming pool and decent bar and exercise room but we had an incident with ants in the room devouring our pizza and a recurring fee put on my credit card that I was told was an incidental fee but was still trying to be charged 2 days after check out. The staff were friendly and the rooms were clean except for the ants. Overall we wont be spending $180 a night before all the incidental fees which a staff member apologized for today blaming it on me booking through Expedia.
Stayed 1 night in Feb 2023