“This was a fairly expensive hotel. The included breakfast was quite skimpy. No microwave anywhere. What food was available in the lounge was not especially appealing.
I had booked two rooms for the four of us. Our housekeeping was okay, but the other room ran out of toilet paper never got coffeereplaced and the door lock malfunctioned to the extent that it had to be locked with the card when exiting. It looked like someone had taken a chisel to it at some point. Also, typically when I book two……
“The condition of the property was terrible. After checking in, I was then informed that the elevator was not working and I had to carry 4 bags and 2 sets of golf clubs to the second floor. Separately, a good portion of the property is being renovated. Dust and dirt in all common areas. As for the room, after showering and walking into main area, I actually walked into cob webs, not once but multiple times. Tabletops were dusty and carpet was clearly 25 years old. The room was next to a room……
“My family and I (we have 2 boys - 7 and 5) truly enjoyed spending a week in Charlevoix in the Kroger Lofts. The property was spotless, decorated well and a super convenient location, walkable to lots of shops and restaurants. The owners were quick to respond to questions and extremely helpful. The place was also well equipped with beach towels, beach chairs, laundry detergent, games, etc. My family and I definitely recommend staying here!”