Ratings based on 468 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Michigan
Posted Jun 25, 2017
Great hotel! Clean room, friendly staff! Great stay overall!
for Everyoneby A verified traveler
Great hotel but they need new staff!Posted Apr 22, 2017
Cons: Hire all new people to work there.
I have learned that when every member of the staff has a "whatever" attitude, no smiles and a feeling that you are annoying them, that it starts at the top. My profession is a recruitment specialist and I would have fired everyone, but most of all the person working the front desk in the morning. The hairdryer in my room did not work. The man who came said that since it's attached to the wall, there was nothing he could do, and they don't have extra hair dryers on the premises. I asked if i could dry my hair in a different room, so he checked and said there was a room on the 1st floor I could use. Go to the front desk. When I walked up, the girl there looked angry and held out the key without saying a word. I said thanks and she just stared at me. After I dried my hair, i took back the hair dryer and said thanks, once again, and she was still just glaring at me when she took it back, and still did not say a word. The night time clerk also seems anodyne when I checked in and never smiled, asked how I was, or anything. The staff in the kitchen the next day were the same. So either everyone there hates their job or the manager needs a course on hiring the right people for your team. It's sad, since it's a nice hotel, it was clean in good condition, but the experience, due to the staff, was not one I would recommend.
by A verified traveler from NY
WOW can't believe itPosted Apr 18, 2017
Simply room wasn't getting clean, and place had a smell to it. Food wasn't fresh, felt like a motel. Pool was horrible, had a bad odor.
by Mary Gordon from tinley park, IL
comfortablePosted Mar 27, 2017 on Hotels
it was a nice stay, however, the in room movies were not working, and they didn't give a discount on the room
Over pricedPosted Mar 26, 2017 on Hotels
Over price, dirty room, the bathroom door had a hole in the middle and the mini fridge was making a bad noise
Convenient, I'd definitely stay here again!Posted Mar 23, 2017 on Hotels
Great and helpful staff, very attentive!
by A verified traveler
Posted Mar 22, 2017 on Hotels
for Everyoneby A verified traveler from Maine
HousekeepingPosted Mar 22, 2017
Used towels left on towel rods indicating they wouod be used again were taken out of the room and not replaced for second night of the stay. This included the bath mat.Other than that stay went well.
Posted Mar 21, 2017 on Hotels
by A verified traveler from Lawrence, KS
Looks pretty, but not maintainedPosted Mar 20, 2017
Pros: It looks nice and is modern.
Cons: Better maintained
The hotel looks pretty but when I went to my room there were several things wrong. The trash hadn't been taken out from the last people. There was food on the floor that hadn't been vacuumed up. When I went to leave my room the door knob fell off. Somehow I made it out, but it was quite the shock. The rest of the room was clean, but I slightly worried that maybe the sheets weren't changed due to the looks of the rest of the room.