8.2/10 Very Good! (1,002 reviews)
I recently stayed at this hotel and would rate it 4 stars overall. However, my experience with the staff was less than satisfactory. Upon arrival, I had to gain someone's attention to check in, despite three staff members standing around. The next morning, housekeeping did not show up. When I went to the front desk, no one greeted me, but I informed a young man that I would like the room cleaned. He wrote down my room number, but when I returned four hours later, the room had not been cleaned. I attempted to call the front desk, but there was no answer. I went back downstairs and saw the same gentleman, informing him that the room wasn't clean. At this point, I just requested fresh towels.
On a positive note, the restaurant Mahi's was excellent and contributed significantly to my overall positive experience at the hotel.
Reviewed on Jun 24, 2024