8/10 Good
Beth
Mar 19, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were great, shower decent, room was spacious. Breakfast was pretty good with one day better than the other, but it was a great start to the day, easy, and with lots of options, and lots of coffee. Room was fine, with a few quirks, but nothing that created a problem. All in all we felt pretty satisfied and liked the room.
Biggest problem was check in. The room was booked about 3 weeks in advance. We got there at 4:30 to be told that they were running low on rooms with 2 beds…What about the reservation? She blamed it on an update lag with Expedia. We told them we expected 2 beds ( 2 women in town for a conference) and waited as she stalled, finally saying our room was being cleaned and would be ready in 15 minutes, now 2 hours after check in time.
Other than that desk person, everyone was helpful and friendly. We weren’t there a lot, but it did the job and I’d probably stay again. They even had some plates, cups and plastic flatware in the lobby for eating takeout in the room. It was an easy jump to Cincinnati.
Beth
Stayed 2 nights in Mar 2023