Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Independence. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience due to the faulted AC you mentioned, not being able to get a working alarm clock, along with other highlighted issues. You indicated that you were unsatisfied with your stay and wish not to stay with us again which is saddening. Red Roof apologize for the poor experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof wish you all the best in your future travels.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Ranganathan,I appreciate you sharing your feedback following your stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. It's great to hear that you were pleased with our nice and helpful staff. However, you indicated that the towels were not replenished, the uncleanliness of the rooms and the other concern you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback and we wish you all the best in your future travels. Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Dear Robin,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am happy to hear that the check in process was okay. However, you indicated that the bathroom light was not working, the bed cover was stained, the possible mold you saw in the tub and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Samantha Red Roof Management RediResponse Specialist

Dear Karen,Thank you for telling us about your recent visit at RED ROOF INN CLEVELAND - INDEPENDENCE. It's regrettable to read that the uncleanliness of your room, the faulty floor and the other issues were the downsides of your stay. Please know that your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.It would be our pleasure to have you stay with us again in the future to show you how we will improved in those areas.Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Chaia, I appreciate you sharing your feedback following your stay at the Red Roof Inn Cleveland - Independence. I was saddened to read that your stay fell short of your expectations due to the insects, the stained on the wall, the smoke detector you found covered with paper towel along with the other concerns you reported. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Sparkle. The team at our Red Roof Inn Cleveland - Independence was saddened to see that we failed to provide you with a satisfactory stay. You stated that the discount situation hindered your stay. Please feel free to reach out to the property to follow up with this.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay at Red Roof, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Dear Kendra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Independence. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean room and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hello Ivan,The staff and I at the Red Roof Inn Cleveland Independence are sorry to see that you were left with a poor impression of our property. The issue you've mentioned regarding your reservation and your room being unavailable are regrettable to see, as this is not the usual experience our guests have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Toiya,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Cleveland - Independence was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hi Heather,Thank you for taking the time to write a review of your stay at the Red Roof Inn Cleveland - Independence. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remark about our receptionist. However, our apologies for any inconvenience caused by the room. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Amit, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Independence and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Shavaun, Thank you for the feedback about your recent stay at our hotel Red Roof Inn Cleveland - Independence. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described you described regarding the lack of cleanliness and the possible noise disturbance you encountered. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. Our Red Roof team look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Demetrius,Thank you for your review following your stay at Red Roof Inn Cleveland - Independence. I am happy that you found our check-in to be good. However, you stated that the dirty rooms, the disgusting areas and the other listed issues hindered your stay. In regard to your refund, please contact your booking source directly to be best assisted.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Dear Tracy,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Cleveland - Independence. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the encounter you had with the staff at check-in was less than ideal, the room door was flimsy and the other concerns you listed is truly regrettable. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Chantoi, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Independence. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the broken lock on the door and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Madison,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding everyone was nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for sharing your comments with us, Sigmund. Our team at the Red Roof Inn Cleveland - Independence appreciated your 3/5 score. In the future, please feel free to share your comments with us. It is through guest feedback that we make improvements.Once again, we would like to thank you for sharing your feedback with us. It would be our pleasure to host you at any of our Red Roof locations again.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hello Ghassan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Sparkle,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. It’s great to hear that you found our property to be cost efficient and conveniently located in addition to our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and insufficient property/room maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Kristen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. We value you as our guest and welcome your 5/5 score. At Red Roof we are dishearten to read that the a/c blower was not to your liking and you were not pleased with the odor you encountered in the room. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Tonia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Atef. The staff and I at the Red Roof Inn Cleveland - Independence were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Dear James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Independence and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Amber, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you again for your review. Very truly yours,Red Roof Management

Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Dear Larina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the great customer service and comfortable room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hello Christopher,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof ManagementRediResponse Specialist

Dear Garrett,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. It’s great to hear that you found our rooms to be clean and cost efficient in addition to our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Fidel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Kylie,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional fridge, the situation you mentioned regarding the door and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Thomas,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the situation highlighted with the hot water along with the other issues mentioned. I have shared your feedback with management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

Dear Christina,We are sorry to hear your recent experience at the Red Roof Inn Cleveland - Independence did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Hello Gary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Hello Edward,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland. We are disappointed to learn that your stay was less than ideal due to the insects you reported, the remote that did not work, the towel rack that was falling off and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

Thank you, our dear Valued Guest, for taking the time o tell us about your stay at the Red Roof Inn Cleveland - Independence. I am disappointed to hear that your stay fell short due to the mold you found in the bathroom. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so I will certainly bring this to the property’s attention in an effort to fully address your concern. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Brittany,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations due to the cleanliness of your room not being up to your standards, broken side tables, the insect you reported, and the other highlighted issues. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Cleo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Diane,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations due to the cleanliness of the rooms not being up to your standards. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Elijah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Autumn,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations due to the odor you described, the cleanliness of the toilet not being up to your standards, the stained bed cover you mentioned, and the other highlighted concerns. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this was not the impression we left you with. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Thank you, Braulio, for telling us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. We strive to provide a clean and comfortable environment for our guests at all times so it disappoints us to learn that the cleanliness of our hotel was not being up to your standards. In the future, should you stay with us, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Sonita,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. We sincerely appreciate your comments and are happy to see our prices were convenient to your needs , however you felt that it was dingy. We work hard to provide a satisfactory stay for our guests and your feedback will help us to do just that.We hope to continue to provide great experiences for you here at Red Roof in the future.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

Hello Tracey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. It's good to hear that our hotel met your needs resulting in a 4/5 score.Thank you again for review and Red Roof look forward to seeing you in your future travels.Sincerely,Sharma Red Roof Management RediResponse Specialist