“Great room layout bathroom was wonderful dining room staff property was helpful and courteous desk. Staff was also helpful and courteous overall a beautiful property.”
“Breakfast was disappointing for us. We are vegetarian but eat eggs. Told no eggs on weekends. No oatmeal Sunday and Monday. Fruit was only oranges even though the Michigan apples were being harvested. I asked for decaf coffee and oatmeal, got the coffee but no oatmeal. Are 5th visit to the Tru in Jackson, breakfast gets less and less.”
“Reserved two rooms when we got there couldn’t find reservations, put us in two rooms that one wasn’t cleaned well stuff on the floor toilet seat not attached to stool. One room was ok but not great one bed not made with all the bedding was missing a sheet. Driveway was horrible and not marked well.”
“Conveniently located for my business travel. My January, 2026 (4-night) stay (during a snowstorm) was great! Clean, convenient, decent breakfast, and front desk clerk was even shoveling to make sure things were cleared. My September, 2026 (4-night) stay was okay. front desk staff is always delightful and helpful with requests. hotel and room were clean, however there appeared to be virtually no housekeeping services. i don't care that the bed isn't made or towels changed but no trash service……