Coral Gables City Hall Tours

No signage out front or anyone to welcome you. It’s a hotel mixed with mostly residential so the hospitality isn’t there. When I finally found what I thought the check in counter was, there was a rep at the counter on her computer, attending no one physical there and I waited 5 mins to be greeted. No welcome or I’ve reached the right place. Once I told her I was there to check in, the room wasn’t ready and I asked if I can leave the bags and use amenities until ready and she said of course with no direction. Said once I bring the bags she will tell me everything and when I returned she was out to lunch. Didn’t tell us where the parking was or elevators nothing. The building is clearly catered to residents and not so much as a hotel. There were two lovely gentlemen to assist when I returned and were extremely nice and finally explained the amenities and area . The pool was not heated and tiles are extremely slippery and dangerous when walking on them wet.

Clean room. Quiet despite facing US1. Walked to dinner and our kayak adventure

Staff was friendly, room was clean, bed was comfortable, and everything looked as pictured, but down-rated slightly because a couple of little wall fixtures were broken in the room and the chairs in the room were uncomfortable. BEWARE there is a daily resort fee hiding in the fine print that increases the cost of the room and there was no major amenity like a swimming pool or spa that seemed to justify this. Breakfast was not included in the price of stay.