“First off, the staff at the desk were amazing. We had to last minute book for an additional day, the day before our reservations, and the staff was super helpful and got our entire stay moved to another room of the same tier. Spoke to multiple desk staff associates during our stay, and they were all helpful and professional.
More of a motel than an inn.
Card reader for the room was very, very finicky. It took us 4 different cards before we got one that worked for me, and even then, it was a……
“Had to be given the hotel master key to open my hotel room, was then unable to leave anything in hotel room because other guests had to use master key for there room as well, hotel was under construction missing flooring, room smelt like mold, I ended up leaving nothing in the hotel room and rarely using it to sleep, I believe I deserve a refund for lack of amenities”
“I made reservations via Expedia. When I arrived there (about 6 pm ) the door was locked tight. Called them and got a recording which said to leave a message. I did so with no response. There was a building behind the house which appeared to be a very rundown motel building. I found out that the owner of the main house and I presume the rundown “motel” lived-right next door. I went there and the owner of the motel told me that the person who checks in people had left for the day. She made no……
“We booked nearly a month in advance, 7-12 for 8-5, traveling out of state. Our reservations were canceled on us, mere hours before check in, as we were traveling to the hotel, due to "unforeseen circumstances". When trying to reach out to customer service for another room, all we got was an AI that was incredibly slow to generate replies and said there were no other rooms available at all and would not work with us to get another room from the same chain at a nearby site. Instead, they refunded……