Diana Galleries Mall Tours

At arrival bell boy was unfriendly didn’t took about luggage. Other than that everything was great.

Well - I had some issues checking in. Despite having a reservation, they didn't have me in the system. The attendant indicated that they are often receiving fraud from prepaid reservations. Well, I didn't prepay...I reserved to pay when arrived. I showed them the reservation, and it took some time to resolve the issue. My cousin from Mexico City was staying there also and they backed his brand-new car into an object in Valet...but they seem to be taking responsibility for that instance. I stayed there 40yrs ago. The property has been impacted by the hurricanes last year, and it didn't impact my stay there - since I was Acapulco to bury my mother and most of my activities were at my other cousins' home there or around town. We did find two cockroaches in the room - but it's open air and wasn't a annoyance. Breakfast was good, but Expedia says it was free and it was hardly free. Nor was it on my corrected reservation.

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys