“First time staying at the hotel as I normally stay in Inverness when visiting on business.
Only about 20-25 mins North of Inverness and easy to access.
Friendly welcome from the reception and was taken to room by the staff.
Room modern and looks to be recently revamped so it was spotless.
Had dinner and breakfast in the restaurant and both times staff were friendly and food was good standard.
Will use the hotel in future when in the area.”
“It would have been good to be aware of check in process in advance of arrival. The hotel wasn't signposted, so had to phone the number provided, where we were told to visit another hotel reception, where we be provided with our key and directed to our own hotel.
While the room itself was relatively clean, there was no hot water either via the shower or sink. The TV only allowed you to caste via your phone.”
“Impressive ! Phone line reachable & able to help bçs my flight delay 9hrs. Driving 270Km, I was 5min late, staff no complaint even they said wait me till 11:00pm !
Spaces room. Grand hotel inside both paintings, furniture with good match. Like stay at a small castle. Traditional Scottish restaurant, cosy, good food. Friendly greeting staffs. Big laund in front ... so good!”
“This should be a marquee hotel with its history and design. But it's a very tired property being sweated by owners for the last bit of value. Hotel's business is mainly coach parties, so the few rack-rate customers like us feel marginalised. Seriously understaffed to serve and clean up after 3 coach parties at breakfast. Cleaning of the public areas is skimpy. Maintenance likewise.
Barely adequate overall for £140/night at end of Sept. For the record, I think I should have spent a little……
