Riads in Eagle River

"The building is nice and fairly new but the staff are the reason we’ll never stay here again. For a Hyatt I was very disappointed. During our stay each day we watched staff let people in from the back door to use the pool and breakfast buffet. When they were done using the amenities they would leave through the back. The pool area had no towels available ever but the people coming in from outside would come prepared with their own. When I’d go to the front desk to ask for towels, the staff either shrugged my request off or acted like it was a huge burden to retrieve some towels. The buffet is not very good. If the food is actually there the eggs are most likely powder eggs. The coffee is decent but one of the days the half and half was already expired. Didn’t notice until I took a sip. The little store area was always low on stock. The room was nice and seemed clean. Overall this is probably one of the worst hotels I’ve stayed in. I’ve stayed in some crummy ones but for the price I knew what to expect. What you pay for this Hyatt Place in midtown anchorage you can get an overall better experience elsewhere. "

"The room was filthy and unsafe. There was exposed wiring and a bag taped over the fire detector. The refrigerator had old food stuck in it. It was dusty and dirty. "

"We chose this hotel over cheaper options mainly because it advertised a spa. Unfortunately, when we arrived, we were told that the sauna wasn’t working and wouldn’t be fixed anytime soon. That was extremely disappointing, as the spa was the main reason we were willing to spend more money to stay here. Had we known, we would have chosen a more affordable hotel that at least included breakfast. What made the situation worse was that the staff didn’t seem particularly apologetic and didn’t offer any kind of compensation or gesture of goodwill, such as complimentary breakfast. The room itself also had a few issues. It was on street level, and the blinds were quite see-through, so we could clearly see the lights from passing cars and people outside, which made it feel less private and disrupted the atmosphere. There was also no hair dryer in the room, we had to request one after arriving. Overall, the stay didn’t meet our expectations, especially considering the price we paid. Because of this experience, I wouldn’t stay here again and will be seeking a partial refund."

"Such a friendly lobby and check in process. Everyone has been so helpful giving tips about living in Alaska and exploring Anchorage. "

"Internet okay. Gym equipment was enough."

"No gym"

"Staff was very friendly and helpful. Appreciated a few small extras like lemon water and coffee, available at all times."

"The staff are welcoming. Restaurant/bar is a nice option with good food. After a long day of travel, it’s nice to not have travel anywhere to eat! I stay every time I travel for business. My only recommendation is the rooms need upgrades/TLC.. like new carpet furniture etc. This does not keep me from staying here. It’s my go to after a long day of travel. Front desk stay are awesome 👏 "

"Room was nice and clean. Parking lot was snow covered - perhaps my expectations at too high Breakfast was typical uninspired standard boring. Bland eggs, cheap sausage, overly sweet yogurt, box juice, … Coffee was good "