埃利亚斯卡耶斯旅游套票 | 埃利亚斯卡耶斯机票+酒店优惠低至 4 折

MONEY STOLEN!! We stayed for 4 nights total and on our last day there, we noticed $500 was stolen from my wallet. No one else had been inside our hotel room except our family and THE CLEANING STAFF. During our second day there, in the morning when I tried to enter my hotel room, there were two cleaning ladies inside my room, and one of them was at the door, HOLDING THE DOOR SHUT while I used my keycard to try to enter. I could hear the other cleaning lady on the other side of the room, and they were speaking to each other in Spanish in a very panicked manner; the one at the door was telling the other lady to hurry up. Once I entered, they quickly rushed out of the room. When I realized my money was stolen in the morning of the day we were checking out, I finally made the connection of what had happened that day when they tried to stop me from entering the room, and how they were the only possible suspects of stealing $500 out of my wallet. We submitted a claim with the hotel while we were checking out, and have never heard since. They promised they would investigate the situation and reach out to us. It's been a whole month and we haven't heard anything. DO NOT recommend your friends and family to stay at this location! We will definitely not be coming back.

This resort was horrible! Went for boyfriend’s birthday and was never able to use any of the pools including the swim out I paid for! The swim out pool had algae and was never cleaned until the last night we were there! There was vomit in the adult pool and the beach is not swim able! The staff never responded to our requests! The blinds were broken I had to use my hair clip for privacy and the food was terrible!

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

Checkout process can be made better, especially with pre self checkout available in the app. There shouldn’t be a need to wait in line to checkout at the concierge

This hotel is absolutely wonderful. Everything is amazing. Really a great stay. We will be back for sire