“Travelers should be aware that this hotel has no elevator and also that there is no need to pay extra online to reserve a non-smoking room because ND requires all rooms to be non-smoking. I had booked on line and when I learned there was no elevator and asked about changing my room to one on the ground floor, I was told there were no rooms in the category I had booked (and prepaid) on the ground floor. I was not offered any help on getting my two cases up or down the stairs (I am white-haired……