6/10 Okay
Sophia G.
Jan 2, 2023
Liked: Cleanliness
A shame
Where do I begin. First the pros:
-I love how the location is in the middle of no where. So we don’t have to worry about neighbors or anything like that.
-the hot tub and sauna was wonderful. While the gym is smaller, my guy friends enjoyed that. (Also the upstairs of the gym was beautiful.)
-the home was overall nice and advertised correctly. I feel like the home itself was well put together. We wished we got to stay another day.
-We also got a partial refund of 200 dollars. Which I’m grateful for even though it mentioned no refunds at all. The context for that will be in the cons.
Now the elephant in the room: the cons.
Where do I even begin
Most importantly: we arrived a little late to our check in due to the flooding conditions. So after being tired and soggy from the rain once we arrived, we desperately needed some good news. It wasn’t. We received the wrong code to the door to enter the home. We were stranded outside of the home 2-3 hours. We tried everything. To contacting the trip manager, the host, and through the call line. No dice. It was pouring out. We were planning on sleeping in our cars that night. Until I tried the call the line again after I was on hold for an hour. We finally received the code once we finally reached someone at 8 o clock at night. (However— we told the guy our frustrations about the whole ordeal and he said we’d get a call back. Shocker! We never did from that phone call.) We were devastated we wasted a whole day that we payed for.
The next day was a lot easier. However some questionable things happened. For one the tenant was nice the first time we met him. The second time the impression was kinda strange.. For one: while I was talking to a live chat with Vacasa about the code issue, I heard female moaning from the tenant upstairs. Now I get it it’s New Years and if everything went well from this place, I wouldn’t have mentioned it. Because he was a cool dude and it would’ve been a funny inside joke with us. At first I didn’t think it was moaning and I didn’t mention it. I thought it was maybe from the creaking of the washing machine. Until later on my friends mentioned they heard the same thing. I was skeptical until later on on the deck, he greeted us while we were in the hot tub with a woman with him. And it all came together. At some point the lady took a picture of us. (According to one of my friends) and that was uncalled for if that were the case.—Lovely place. But it is unfortunate
Sophia G.
Stayed 2 nights in Dec 2022