Ratings based on 3,192 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from McKinney, Texas
Nice Hotel overlooking the beachPosted Aug 9, 2017
Pros: Great weekend get a way.
Location: Next door to the Rain Forest Cafe and IHOP. Walk the Sea Wall or drive over to the Pier for dining on water or shopping on The Strand.
Nice, quiet corner room with excellent ocean view. Staff was very friendly and helpful.
for Everyoneby A verified traveler
Posted Jul 21, 2017
There was a mix up of the room we were supposed to get through Expedia. We booked a pool view room but Expedia did not include that in the itenerary so we did not get what we booked. That worked in our favor since we were giving a ground floor room which made it easier to come and go to the pool. Close shopping, easy beach access. Would stay there again.
by A verified traveler from dallas
awful experiencePosted Jul 6, 2017
Cons: hotel and management
spent three nights with my family at Hilton New Orleans and was beautiful experience. decided to go Galveston for the 4th of July and booked Hilton Galveston Island Resort. first, should not be called a resort..!! at time of checking in the lobby was smell horrible so I have asked for the keys for our two rooms to check it first before checking in while my family waiting in the car. when I went up to check the rooms, food trays were in the hallway then opened up the first room and the smell and condition of the room was awful, same thing when I checked the second room. I took the elevator down to the lobby to return the keys to the reception, at the reception every one were busy while guests coming in and complaining about an incident ...!!! happened in the pool where they had to evacuate it. I've informed the receptionist to cancel my reservation and that couldn't check in under the said circumstances. they have informed me that I can't cancel my reservation without a 48 hrs notice and that I am obliged to pay for the two rooms. after a long argument I just left the keys and walked a way and drove to Houston looking for a hotel as it was late time of the day around 9 pm and will be difficult to find an alternative hotel in Galveston. our whole plan to stay two days in Galveston was ruined..!
by A verified traveler
Rude staffPosted Jul 4, 2017
No bueno! They need to train workers for peak season!
for Everyoneby A verified traveler from Oklahoma City, OK 73120
Hotel stay was great.Posted Jul 3, 2017
Pros: The towels and robes. Pillows and comfortable bed. Easy access to services. Very helpful and professional staff. Nice pool. Ocean across street
Cons: Everything was great
Location: Galveston Island. Swimming, bar, ocean and beach. Convenient access to restaurants and stores. Free island activities, i.e. Ferry Ride.
Nice room and accommodations. Pool and swim up bar was great. Great staff and there to meet our needs. Across street from ocean, swimming pool, swim up bar. Beautiful area. Close restaurants and stores. Free activities on island, i.e. Ferry ride. Very satisfied and lots to do.
for Everyoneby A verified traveler from Georgetown, TX
Posted Jul 1, 2017
Pros: Location - view - STAFF.
Cons: Microwave in the room.
Staff extremely professional, courteous, friendly, helpful. We have stayed here several times, and will in the future.
for Everyoneby A verified traveler from tx
Nice but could be better for the price .Posted Jun 30, 2017
Had a pleasant stay if I could offer any advice to them it would be there pricing on breakfast at 16.95 a person is over price when there's a IHOP next door ! Also one laundry room for that many rooms is crap especially when it's broken . There beds are horrible to small and not comfortable I woke up not able to move my neck . I know it sounds like I hated it but with those things aside the room was clean there people were very friendly and it's located pretty close to a lot of things .
for Everyoneby A verified traveler from San Antonio
Nice staffPosted Jun 30, 2017
Had a balcony room, however, the balconies are at an angle to the beach so the view is limited and not what I expected. And the AC units are on the balconies so water from above drips down. Also, the AC units are a bit loud. Staff was very friendly and helpful. Nice pool. Walking distance to several restaurants. Very family friendly
for Everyoneby A verified traveler from Houston, TX
Good hotel and great locationPosted Jun 27, 2017
Pros: Good location
Cons: Hotel is in need of some upgrades
Location: The hotel is directly across the street from the beach with good restaurants within walking distance
This is a good hotel but it's starting to show it's age. It's still very clean and comfortable and the staff is very good. It is located right in the heart of the major hotel/convention center of the island with some of the best restaurants within walking distance.
for Everyoneby A verified traveler
Posted Jun 5, 2017
This is a nice hotel for BOTH couples AND families! Now that is hard to find😊