At check in the cleaners were there still cleaning we asked what happen and they said they got info last minute that it was a flip to clean and go. Said management only told them very last minute. We booked days in advance.
We Found bed bugs our second night , left leg was eaten up in grouper bits when I woke up white puffy bumps that are scars now, soaked in bath before bed so didn’t carry anything from outside as they are pathetically claiming , contacted owner at 11am to inform what we found and that we could not stay there another night and would be there for few more hours to get their feedback ,meanwhile wash and dry our belonging not to risk taking home bed bugs. We finally left at 300 pm and then contacted them again to let them know we checked out at 300pm and still zero communication. Then at almost 900pm they send an email to say from one of our pictures we emailed them that it’s a tick and that they have a Facebook friend group agreeing with them, just belittling the situation. We already left 6 hours ago and drove 5 hours home. Then to add insult to injury they have a game that stopped working in their damp garage and some how connect it to us saying we must have damaged their game. Screen not staying on glitching on and off so apparently that’s our fault. Glad the AC and appliances didn’t go out while we were there I guess they would have charged us for that too. In all this we paid for 4 nights and left after the second night from bed bug bits and they have not replied anything to that. Not one phone call, charged us in full and at the end charge us additional money for their game issues. Horrible management. Late check in because of cleaners there around 530pm and we had to leave and find something to do for an hour while they finished after being in car driving all day from home and then second night get eat up by bed bugs and have to leave with the owners not communicating like a professional business should then just belittle the situation. We have everything documented emails and hundreds of photos, photo of cleaners with timing , bed bugs, bed bug droppings between sheets etc, under the bed the rug plastic wrapper and trash under the bed no proper cleaning to say no bed bugs, all bits , bug, house, game photos. Hope they do the right thing here. Bad management. We wasted so much time and money here. They should refund situations like this! Hundreds of cabins for rent in this area find another and stay away from headache!