“Our first day, The hot water wasn’t working, they did fix it after but was still slightly warm not hot. Excellent staff is what makes this place worth it. Very helpful and accommodating. When our flight got delayed we were able to check out late at 3pm and stay in the lounge with use of their facilities and even food and drinks until 6pm. Food was okay, not a lot of vegetarian options besides salad. Seaweed was present on the beach so didn’t look nice to go in the water.”
“Our first day, The hot water wasn’t working, they did fix it after but was still slightly warm not hot. Excellent staff is what makes this place worth it. Very helpful and accommodating. When our flight got delayed we were able to check out late at 3pm and stay in the lounge with use of their facilities and even food and drinks until 6pm. Food was okay, not a lot of vegetarian options besides salad. Seaweed was present on the beach so didn’t look nice to go in the water.”
“We were guests of sugar bay for three nights in late August. Overall, the experince was positve.The location is ideal, food was good, and staff was generally helpful. But there were some things for improvement. I wasn't aware that you could only make a reservation to premium dining once for every three nights. I wish this was more explicit in the booking. Also,”
“We were guests of sugar bay for three nights in late August. Overall, the experince was positve.The location is ideal, food was good, and staff was generally helpful. But there were some things for improvement. I wasn't aware that you could only make a reservation to premium dining once for every three nights. I wish this was more explicit in the booking. Also,”
“Perfect location, great entertainment, all restaurants were open & food was great! Close to shopping places. Hotel provided free rides to different beaches because of the seaweed. Staff was wondering & my beach front room still had amazing views”
“Perfect location, great entertainment, all restaurants were open & food was great! Close to shopping places. Hotel provided free rides to different beaches because of the seaweed. Staff was wondering & my beach front room still had amazing views”
“Went to this resort Aug 13-18: Sonia was great - she was one of the servers at Enid’s, Margaret at the spa was amazing and the lady that works in the gift shop was very helpful and kind. The resort was clean and well maintained. There was entertainment every night and the food was really good. There was enough food to eat throughout the day, including from the food truck. Alcoholic drinks start at 10am and you can ask for anything you want and make it a double. Overall the staff were very nice……
“Went to this resort Aug 13-18: Sonia was great - she was one of the servers at Enid’s, Margaret at the spa was amazing and the lady that works in the gift shop was very helpful and kind. The resort was clean and well maintained. There was entertainment every night and the food was really good. There was enough food to eat throughout the day, including from the food truck. Alcoholic drinks start at 10am and you can ask for anything you want and make it a double. Overall the staff were very nice……
“Amazing Stay — Don’t Let the Negative Reviews Scare You!
We had such an amazing stay at The House! Before coming, I was honestly a little nervous because I had read some negative reviews, but please ignore them — our experience was completely different and exceeded our expectations.
The service is truly what makes this hotel so special. Every single person we interacted with was lovely, welcoming, attentive, and always happy to help. The staff really made us feel taken care of throughout our……
“Amazing Stay — Don’t Let the Negative Reviews Scare You!
We had such an amazing stay at The House! Before coming, I was honestly a little nervous because I had read some negative reviews, but please ignore them — our experience was completely different and exceeded our expectations.
The service is truly what makes this hotel so special. Every single person we interacted with was lovely, welcoming, attentive, and always happy to help. The staff really made us feel taken care of throughout our……
“Whilst the location right on the beach and sea view from each room was lovely, the hotel is very tired and needs a makeover. Breakfast was poor and my overall experience was disappointing”
“Whilst the location right on the beach and sea view from each room was lovely, the hotel is very tired and needs a makeover. Breakfast was poor and my overall experience was disappointing”
“We stayed 6 nights (August 21st-August 27th) as Diamond Club members. From the second we arrived, we felt like we could exhale! We felt like we were on vacation immediately. We received professional, attentive service and check-in was pretty quick and seamless. Our Butlers (Michael, Chaddo, and Taneah) were excellent!! They were always available and responsive and addressed everything we asked for. But I want to also acknowledge that all the staff we encountered on the resort were super……
“We stayed 6 nights (August 21st-August 27th) as Diamond Club members. From the second we arrived, we felt like we could exhale! We felt like we were on vacation immediately. We received professional, attentive service and check-in was pretty quick and seamless. Our Butlers (Michael, Chaddo, and Taneah) were excellent!! They were always available and responsive and addressed everything we asked for. But I want to also acknowledge that all the staff we encountered on the resort were super……