“**Disappointing anniversary stay**
We booked Lanelay Hall over three months in advance for a special anniversary and were looking forward to the luxury boutique experience advertised. We had hoped that booking so far ahead would allow us to be allocated one of the more desirable rooms.
Unfortunately, we were allocated Clock Tower 1, an accessible Deluxe Room. Although the hotel has confirmed this was the Deluxe category we booked, the room itself was very disappointing. It felt clinical rather……
“There was nothing we didn't like about the Hotel. The whole hotel has had a massive upgrade / renovation and for the cost of the accommodation, it represents top value.
We ate at the restaurant , ( reluctantly ) after reading some less favorable reviews , and decided the reviewers, who had left those reviews must have woken up on the wrong side of the bed. The food was delicious. The staff were really friendly , helpful, and seemed to care. If they didn't care they made a very good job of……