Gruetli Laager Vacations from $450

I would be extremely wary of staying at this property; while it was easy to make the reservation through Hotels.com, the customer service from PMI Scenic City Rentals (the Property Management) was inadequate and unhelpful. We arrived at the site after 4 PM to discover there is no onsite management and no room assignment or room access code had been provided. We left several messages with PMI Scenic City and received no response. We contacted their call center and were immediately pointed to customer service at Hotels.com. We spoke to the Hotels.com customer service team, requesting a refund and cancellation of the reservation, as we had to secure other lodging accommodations in Chattanooga. Hotels.com contacted PMI Scenic City requesting a refund but was denied. The date of this review is June 23rd; and as of this date, five (5) full days have passed without any proactive contact or customer service interest on the part of PMI Scenic City. We were never able to check in to the room, so we could see the accommodations, but I would give the property location and it’s customer service process no more than a single star.

Attended a wedding for my college friends and we all enjoyed our stay at The Carpentry Hotel. We were provided extended checkout and enjoyed the roof top bar, plus the General Manager edited my cost to match the wedding party block of rooms saving me over $200. It was a good experience, very nice shower and bathroom and bed was comfortable. Nicely appointed room.

Cabin was exactly as desxribed. Very cute and cozy. Host was awesome.

Room was very clean and staff was courteous and helpful.