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Hakone Kowakien TEN-YU

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Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 6pm) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Overview of Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU

4.5 star property

4.5/5 Wonderful

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Bar
1297 Ninotaira, Hakone, Kanagawa, 250-0407

Explore the area

  • Popular LocationOkada Museum of Art3 min walk
  • Popular LocationHakone Kowakien Yunessun3 min walk
  • Popular LocationHakone Open Air Museum16 min walk
  • AirportAtsugi Air Base (NJA)73 min drive

Room options

About this area


Hakone Kowakien TEN-YU is located in Hakone. Okada Museum of Art and Hakone Open Air Museum are cultural highlights, and some of the area's notable landmarks include Hakone Ropeway and Hakone Shrine. Don't miss out on a visit to Hakone Kowakien Yunessun.

What's nearby

  • Okada Museum of Art - 3 min walk
  • Hakone Kowakien Yunessun - 3 min walk
  • Hakone Open Air Museum - 16 min walk
  • Hakone Museum of Art - 2 min drive
  • Hakone Gora Park - 3 min drive

Getting around

  • Hakone Gora Station - 2 min drive
  • Kowakidani Station - 15 min walk


  • Hakone Suishoen - 4 min walk
  • Hakone Kappei - 15 min walk
  • Woody - 15 min walk
  • Gyoza center - 15 min walk
  • Yamahiko Sushi - 3 min drive

About this property

Hakone Kowakien TEN-YU

4.5-star luxury ryokan
Hakone Kowakien TEN-YU is located close to Hakone Kowakien Yunessun, and provides an indoor mineral hot spring (onsen), a terrace, and a garden. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at Geihinkan(Steak), the onsite steakhouse. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a sauna.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Hot springs on site, a 24-hour front desk, and an elevator
  • Concierge services, a gift shop, and luggage storage
  • Guest reviews speak highly of the location
Room features
All guestrooms at Hakone Kowakien TEN-YU include perks such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Spring water tubs, bidets, and free toiletries
  • 50-inch LCD TVs with digital channels
  • Refrigerators, cribs/infant beds, and heating


Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's games
  • Children's dinnerware
  • Children's toys
  • Cribs/infant beds (surcharge)
  • Highchair
  • Refrigerator


  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service


  • Garden
  • Terrace


  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff
  • Wheelchair-accessible parking


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)


  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels


  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Refrigerator


  • Guidebooks/recommendations
  • Phone
  • Safe
  • Slippers
  • Turndown service

More properties to consider

See similar properties



Check-in from 3 PM - 7 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300 per stay

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hakone Kowakien TEN-YU?

As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Hakone Kowakien TEN-YU on Oct 4, 2022 start from $248.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hakone Kowakien TEN-YU?

Self parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in is from 3 PM - 7 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Check-out is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Situated in Hakone, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 22 minutes.

Overall score and ratings



Rating 5 - Excellent. 464 out of 682 reviews
5 - Excellent 68%
Rating 4 - Good. 152 out of 682 reviews
4 - Good 22%
Rating 3 - Okay. 35 out of 682 reviews
3 - Okay 5%
Rating 2 - Poor. 20 out of 682 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 682 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities



3/5 Okay

Stayed 1 night in Jun 2022

5/5 Excellent

Aki, San Francisco
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

5/5 Excellent

Jun, Foster city
Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It was a very good stay.
Stayed 1 night in Apr 2022

5/5 Excellent

Stayed 2 nights in Mar 2022

4/5 Good

Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was attentive and done with a smile although through a mask. The food was fantastic and arranged beautifully on attractive plates. I thought the soy milk nabe was one of the highlights of the set dinner although everything was delicious. The hot spring baths were incredibly relaxing. We went as a family to celebrate our wedding anniversary. I highly recommend Tenyu.
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff even with the limited English speaking. Would book again.
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Great place good food
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and staff, food was lovely
Stayed 1 night in Oct 2021