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Hyatt Regency Hakone Resort and Spa

Photo gallery for Hyatt Regency Hakone Resort and Spa

Exterior
Terrace/patio
Hypo-allergenic bedding, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; French cuisine
Lobby lounge

Overview of Hyatt Regency Hakone Resort and Spa

Hyatt Regency Hakone Resort and Spa

4.5 star property
9.2 out of 10 Wonderful
9.2/10 Wonderful

Popular amenities

  • Hot Tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

Explore the area

  • Popular LocationHakone Museum of Art9 min walk
  • Popular LocationHakone Gora Park11 min walk
  • Popular LocationMiyagino Hayakawa Breakwater Cherry Blossoms5 min drive
  • AirportAtsugi Air Base (NJA)75 min drive

Room options

About this area

Hakone

Hyatt Regency Hakone Resort and Spa is located in Gora, a neighborhood in Hakone, and is near a train station. Hakone Gora Park and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sengokuhara Susuki Prairie and Lake Ashi. Hakone Open Air Museum and Hakone Shrine are two other places to visit that come recommended.
Visit our Hakone travel guideOpens in a new window
View more Resorts in HakoneOpens in a new window
Map

What's nearby

  • Hakone Museum of Art - 9 min walk
  • Hakone Gora Park - 11 min walk
  • Hakone Kowakien Yunessun - 3 min drive
  • Hakone Open Air Museum - 4 min drive
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 5 min drive

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 15 min walk
  • Narita Intl. Airport (NRT) - 134 min drive

Restaurants

  • COFFEE CAMP - 15 min walk
  • みょうじん - 5 min drive
  • GORA BREWERY & GRILL - 15 min walk
  • ラウンジ花影 - 12 min walk
  • リビングルーム - 1 min walk

About this property

Hyatt Regency Hakone Resort and Spa

4.5-star luxury resort located in Gora
Located close to Hakone Gora Park and Hakone Kowakien Yunessun, Hyatt Regency Hakone Resort and Spa provides an indoor mineral hot spring (onsen), a terrace, and designer stores on site. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in a detox wrap, aromatherapy, or a body treatment. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature French cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), free train station pick-up, and hot springs on site
  • An electric car charging station, express check-out, and express check-in
  • Guest reviews say great things about the helpful staff
Room features
All 80 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Highchairs, children's dinnerware, and free infant beds
  • Toilets with electronic bidets, hair dryers, and toothbrushes and toothpaste
  • LCD TVs with cable channels and DVD players
  • Wardrobes/closets, refrigerators, and on-request microwaves

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 10:00 AM to 6:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM–10:30 AM for a fee: JPY 4,859 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room Sushi
  • Dining Room Western
  • Living Room

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Library
  • Spa tub
  • TV in common areas

Family friendly

  • Children's dinnerware
  • DVD player
  • Free crib
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massage
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 4859 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Is Hyatt Regency Hakone Resort and Spa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hyatt Regency Hakone Resort and Spa?

As of Jun 4, 2023, prices found for a 1-night stay for 2 adults at Hyatt Regency Hakone Resort and Spa on Jul 3, 2023 start from $314.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt Regency Hakone Resort and Spa?

Self parking is free at this property.

What time is check-in at Hyatt Regency Hakone Resort and Spa?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Hakone Resort and Spa?

Check-out is at noon.

Where is Hyatt Regency Hakone Resort and Spa located?

Located in Gora, this luxury resort is within 2 mi (3 km) of Hakone Gora Park, Hakone Kowakien Yunessun, and Hakone Open Air Museum. Sengokuhara Susuki Prairie and Hakone Shrine are also within 6 mi (10 km). Hakone Gora Station is 15 minutes by foot.

Hyatt Regency Hakone Resort and Spa Reviews

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 479 out of 668 reviews" "
" "10 - Excellent 72%
Rating 8 - Good. 150 out of 668 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 23 out of 668 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 11 out of 668 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 5 out of 668 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Excellent

ZUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed there for couple days. Because of the rain, we didn’t get to go out at all, so we stayed at the facility and enjoyed the onsen, and the great food and service they offered.
Stayed 2 nights in May 2023

8/10 Good

Daniela, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hyatt Regency for two nights and had a great stay. The service at the lounge could be better and faster, but other than that we had a great time. The hotel is very close to all the important locations in Hakone.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yenny

Stayed 1 night in Apr 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with excellent staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

ASHISH

Good stay.
Stayed 1 night in Apr 2023

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility, but isolate from resturants, with limited transportation options.
Stayed 3 nights in Apr 2023

10/10 Excellent

Therese

Stayed 1 night in Mar 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Management team - great service!
Stayed 2 nights in Mar 2023

10/10 Excellent

Yi, San Jose

Stayed 1 night in Mar 2023

10/10 Excellent

Chun-Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with the stay. Will definitely recommend to the friends and plan to stay when visiting Hakone next time.
Stayed 1 night in Mar 2023

General hotel information

Reasons to Book
Onsite Restaurant & Bar
Star Rating
4.5
Nearest Airport
Tokyo (NRT-Narita Intl.)
Address
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken