5/5 Excellent
Preeti
Traveled with family
18 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Overview of Hyatt Regency Hakone Resort and Spa
Photo gallery
4.6/5 Wonderful
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
- Free WiFi
- Parking included
- Pet Friendly
- Air Conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
Explore the area
Hakone Gora Park10 min walk
Hakone Kowakien Yunessun2 min drive
Hakone Open Air Museum6 min drive
Choose dates to view prices
Deluxe Room, 2 Twin Beds
Photos of Deluxe Room, 2 Twin Beds
Deluxe Room, 2 Twin Beds
4.6/5 guest room ratingMore detailsRoom amenities
- 786 sq ft
- Sleeps 5
- 2 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 4
Room details
2 Twin Beds
786 sq feet
Internet - Free WiFi and wired Internet access
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Grab bar in bathtub and wheelchair accessible
Non-Smoking
Room, 2 Twin Beds (Tatami)
Photos of Room, 2 Twin Beds (Tatami)
Room, 2 Twin Beds (Tatami)
4.9/5 guest room ratingMore detailsRoom amenities
- 721 sq ft
- Sleeps 6
- 2 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 6Max adults: 4Max children: 5
Room details
2 Twin Beds
721-sq-foot room with a balcony
Internet - Free WiFi and wired Internet access
Entertainment - LCD television, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Grab bar in bathtub and wheelchair accessible
Non-Smoking
Room, 2 Twin Beds, Mountain View
Photos of Room, 2 Twin Beds, Mountain View
Room, 2 Twin Beds, Mountain View
4.7/5 guest room ratingMore detailsRoom amenities
- 603 sq ft
- Mountain view
- Sleeps 4
- 2 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 2Max children: 3
Room details
2 Twin Beds
603-sq-foot room with mountain views
Internet - Free WiFi and wired Internet access
Entertainment - LCD television, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Grab bar in bathtub and wheelchair accessible
Smoking And Non-Smoking
Room, 2 Twin Beds
Photos of Room, 2 Twin Beds
Room, 2 Twin Beds
4.9/5 guest room ratingMore detailsRoom amenities
- 603 sq ft
- Sleeps 4
- 2 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 2Max children: 3
Room details
2 Twin Beds
603 sq feet
Internet - Free WiFi and wired Internet access
Entertainment - 32-inch LCD TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways, wheelchair accessible, and grab bar near toilet
Smoking And Non-Smoking
Regency, Executive Suite
Photos of Regency, Executive Suite
Regency, Executive Suite
5/5 guest room ratingMore detailsRoom amenities
- 1001 sq ft
- Sleeps 5
- 2 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 4
Room details
2 Twin Beds
1001-sq-foot room with a furnished balcony/patio
Layout - Bedroom
Internet - Free WiFi and wired Internet access
Entertainment - LCD television, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, free newspaper, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Grab bar in bathtub and wheelchair accessible
Smoking And Non-Smoking
About this area
Hakone
Located in Hakone's Gora neighborhood, Hyatt Regency Hakone Resort and Spa is near a train station. Hakone Gora Park and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Sengokuhara Susuki Prairie. Don't miss out on a visit to Mishima Sky Walk.
View in a map
What's nearby
- Hakone Gora Park - 10 min walk
- Hakone Kowakien Yunessun - 2 min drive
- Ōwakudani - 2 min drive
- Pola Museum of Art - 6 min drive
- Hakone Open Air Museum - 6 min drive
Getting around
- Kowakidani Station - 4 min drive
- Hakone Gora Station - 15 min walk
- Narita Intl. Airport (NRT) - 126 min drive
Restaurants
- Dining Room Western — 1 min walk
- Dining Room Sushi — 1 min walk
- Meissen — 7 min walk
- Itoh Dining By Nobu — 12 min walk
- 箱根写真美術館 カフェ Plaisir de l'oeuf — 12 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of GBAC STAR (Hyatt)
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and transportation
- Free self parking
- Electric car charging station
- Limited parking spaces
- Parking height restrictions apply
- Free roundtrip train station shuttle
Food and drink
- Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: JPY 4181 per person
- 3 restaurants
- 1 bar
- Room service available
Things to do
- Designer stores
- Full-service spa
- Hot springs
- Spa tub
Family friendly
- Dry cleaning service
- DVD player
- Free cribs/infant beds
- Laundry facilities
- Microwave (on request)
- Refrigerator
Conveniences
- Elevator
- Free newspapers in lobby
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
Languages spoken
- English
- Japanese
Business services
- Meeting rooms
- Conference space (1141 square feet)
Outdoors
- Garden
- Terrace
Spa
- 8 treatment rooms
- Aromatherapy
- Body treatments
- Couples treatment room(s)
- Detox wraps
- Facials
- Hot springs/mineral springs
- Hydrotherapy
- Indoor mineral hot springs (onsen)
- Massages
- Massage/treatment rooms
- Reflexology
- Separate men/women areas in public bath
- Spa open daily
- Yukata (Japanese robe)
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Grab bar near toilet
- In-room accessibility
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Couples dining
- Fireplace in lobby
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Free cribs/infant beds
- Hypo-allergenic bedding
- Linens
Bathroom
- Electronic bidet
- Hair dryer
- Towels
Entertainment
- Cable/satellite channels
- DVD player
- LCD TV
Food and drink
- Microwave (on request)
- Minibar
- Refrigerator
More
- Desk
- Free newspapers
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
Policies
Check-in
Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of JPY 10000 per pet, per night
Dogs only
3 per room
Food and water bowls, pet-sitting services, and pet grooming services are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: JPY 150 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for cooked-to-order breakfast: JPY 4181 per person (approximately)
- Pet fee: JPY 10000 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
Property is also known as
Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone
Frequently asked questions
4.6
Wonderful
4.8/5
Cleanliness
4.7/5
Staff & service
4.6/5
Amenities
4.6/5
Property conditions & facilities
5/5 Excellent
Scott
Traveled with family
25 Jan 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Stayed 4 nights in Jan 2020
5/5 Excellent
Verified traveler
Traveled with family
3 Dec 2019
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019
4/5 Good
Verified traveler
Traveled with family
26 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
4/5 Good
Jim
25 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
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