Matsuzakaya Honten

Photo gallery for Matsuzakaya Honten

Primary image
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Flat-screen TV
Flat-screen TV

Overview of Matsuzakaya Honten

Matsuzakaya Honten

3.5 star property

4.8/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
57 Ashinoyu, Hakone, Kanagawa, 250-0523

Explore the area

  • Popular LocationHiryu Falls2 min drive
  • Popular LocationOkada Museum of Art4 min drive
  • Popular LocationHakone Kowakien Yunessun9 min drive

Choose dates to view prices

About this area


Matsuzakaya Honten is located in Ashinoyu, a neighborhood in Hakone, and is in the mountains and in a national park. Hakone Shrine and Odawara Castle are notable landmarks, and some of the area's popular attractions include Hakone Kowakien Yunessun and Mishima Sky Walk. Looking to enjoy an event or a game while in town? See what's going on at Odawara Arena, or consider a night out at Fujisan Juku no Mori Ampitheater. Guests appreciate the ryokan's quiet location.

What's nearby

  • Hiryu Falls - 2 min drive
  • Okada Museum of Art - 4 min drive
  • Hakone Open Air Museum - 5 min drive
  • Hakone Shrine - 6 min drive
  • Hakone Kowakien Yunessun - 9 min drive

Getting around

  • Kowakidani Station - 5 min drive
  • Hakone Gora Station - 6 min drive

About this property

Matsuzakaya Honten

3.5-star Hakone ryokan in Ashinoyu with free parking
This ryokan features a restaurant, a 24-hour front desk, and multilingual staff. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and gift shops/newsstands.
Matsuzakaya Honten offers 22 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Local cuisine breakfast available for a fee daily 8:00 AM–10:00 AM: JPY 2500 per person
  • 1 restaurant


  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service


  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)


  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities


  • Air conditioning
  • Bed sheets


  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)


  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar


  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties



Check-in from 3 PM - 7 PM
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: JPY 2500 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 神奈川県指令小保福第21941

We should mention

Children 11 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Matsuzakaya Honten Inn Hakone
Matsuzakaya Honten Inn
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan Hakone

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 24 out of 30 reviews
5 - Excellent 80%
Rating 4 - Good. 6 out of 30 reviews
4 - Good 20%
Rating 3 - Okay. 0 out of 30 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 30 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 30 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely incredible stay. Service is impeccable, the food was so good. Private onsen was beautiful. Such an amazing experience. Highly recommend
Stayed 1 night in Jan 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive of guest needs. They were prompt in assisting us with any questions we had and were excited to share their history and tour the place with us. Everything was very easy to navigate and the interactions were quite enjoyable. Would love to come back here again!
Stayed 1 night in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay - the room was lovely and quiet and onsen was relaxing.
Stayed 1 night in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning ryokan with great service!
Absolutely amazing ryokan--this was the highlight of our trip! The food was brilliant and they catered to my gluten free (celiac) needs, the private outdoor hot springs were beautiful, and the traditional room and private bath was just lovely. I would definitely stay here again--it was the most relaxing experience I've ever had!!
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Traditional Hakone Onsen Stay
Very nice rakyon, dinner and breakfast was amazing. Service was impeccable and at your becking call. Took a lot of time to select which hotel i wanted to stay at in Hakone and glad we stayed here for a Traditional type stay. Huge rooms, private Onsen for couples. Included alcohol and snacks in the lobby. Everything you’d want, Best experience!
Stayed 1 night in Jun 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace in the mountains
I had a very specific image of what I wanted - a traditional-style, luxury ryokan, a room with a private hot spring, in the mountains, for one person. It was very hard to find! But Matsuzakaya Honten was perfect, and a highlight of my stay in Japan. It was very different to anywhere else I've stayed, so I'd recommend any western tourists research first to really get the most out of the experience! I loved everything about my stay here (although it's a bit tricky to find the entrance from the bus stop!). The area around the hotel is all mountains and not much else (which is what I wanted) and the rooms aren't in brand new condition of course but they are extremely comfortable and peaceful. Bathing in the private hot spring bath watching snow falling onto the trees outside was a magical moment in my trip to Japan and a memory I will treasure always.
Stayed 1 night in Apr 2019

5/5 Excellent

Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
到着時の出迎えから、チェックアウト時の見送りまで非常に気持ちよく過ごすことができました。 久々にコタツで暖をとって老舗旅館の良さを味わいつつ、飲み物が基本的にインクルーシブだったりと現代的なサービスも取り入れられていて、とても快適でした。 また泊まりに行きたいです。
Stayed 1 night in Dec 2021