Best Resorts in Hamburg

"Great"

"I loved the space it looks like"

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"The whole place had a terrible smell from the time you walked in the door. The room smell was particularly gross and strong, we told the front desk about the smell and they said they would look into it. When we returned for the day it was obvious that nothing had been done in the room. We spoke with the front desk again and told them the chemical smell was overwhelming and they said they would take care of it. When we returned the person at the front desk told us they sprayed our room again! The smell was nauseating and it even got on our clothes. The room was in disrepair and was run down. I will not stay there again. "

"The room smelled like bleach and it was very muggy. My tv didn’t work at all so spent the night watching a movie on my phone. When I asked for my tv to be checked the girl at the front desk said sorry we have no WiFi. My room was very dark too. "

"The Staff was Awesome! From Hotel to Resturant and Bar ."

"Parking was easy- lady at the front desk was great. Room was good "

"I specifically booked a room with two beds because I was traveling with my daughter and her friend. However, when I got to the hotel, they told me there were none available and that because I booked through a third-party, they didn’t know I needed it too bads."

"No public bathrooms, would not allow early check-in until argument, shower valve unusable toilet seat not suitable to sit on"