Hotel ZaZa Houston Memorial City

Photo gallery for Hotel ZaZa Houston Memorial City

Primary image
Outdoor pool
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Flat-screen TV

Overview of Hotel ZaZa Houston Memorial City

VIP Access

Hotel ZaZa Houston Memorial City

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
9787 Katy Freeway, Houston, TX, 77024

Explore the area

  • Popular LocationMemorial City Mall13 min walk
  • Popular LocationCityCentre4 min drive
  • Popular LocationTown and Country Village4 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)32 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Houston

Located in Houston, Hotel ZaZa Houston Memorial City is in the business district. Lakeside Country Club and Houston Country Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Memorial City Mall and CityCentre. Looking to enjoy an event or a game while in town? See what's happening at Toyota Center or Minute Maid Park. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Memorial City Mall - 13 min walk
  • First Congregational Church of Houston - 3 min drive
  • CityCentre - 4 min drive
  • Town and Country Village - 4 min drive
  • Edith L. Moore Nature Sanctuary - 11 min drive

Getting around

  • Houston Station - 14 min drive
  • George Bush Intercontinental Airport (IAH) - 32 min drive

About this property

Hotel ZaZa Houston Memorial City

4-star Houston hotel in Memorial, near Memorial City Mall
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel ZaZa Houston Memorial City offers 159 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, ZaSpa. Services include massages. The spa is equipped with a sauna.

The spa is open select days.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Free area shuttle up to 3 miles

Food and drink

  • Full breakfast available for a fee daily 5:30 AM–11:00 AM: USD 25.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Turndown service

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 25.00 per person (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

A car is not required for transportation to and from this property

Property is also known as

Hotel ZaZa
ZaZa Houston Memorial City
ZaZa
Zaza Houston Memorial City
Hotel ZaZa Houston Memorial City Hotel
Hotel ZaZa Houston Memorial City Houston
Hotel ZaZa Houston Memorial City Hotel Houston

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 388 out of 497 reviews
5 - Excellent 78%
Rating 4 - Good. 67 out of 497 reviews
4 - Good 13%
Rating 3 - Okay. 16 out of 497 reviews
3 - Okay 3%
Rating 2 - Poor. 14 out of 497 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 497 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful, clean room.
Stayed 1 night in Jun 2022

3/5 Okay

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My wife and I were traveling with our three kids, so we have a lot of stuff. From the beginning, we never got any help unloading the truck, but plenty of dirty looks while it was taking so long. We tried the pool out during our first afternoon, and it is very small (looks much bigger in pictures). So, obviously, three kids in small pool isn’t great for other guests. Nobody would serve us drinks at the pool either. I went into the bar, which really isn’t the kind of place to wear swim trunks and was quickly shuffled out. They told me someone would come out, but they never did. Finally, on the second day, as I was driving back into the drop off area, one of the valets zoomed out of the garage almost hitting us with someone else’s car. I honked, not realizing it was our hotel’s valet, so then the guy wouldn’t come out of his little booth to take our keys. I finally got someone else to do it, but felt pretty uncomfortable. I guess you just can’t have nice things with small kids, but I really didn’t think that we were all that misbehaved. The hotel itself is nice, but not THAT nice.
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything..
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night spent for my wedding night!
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, amazing rooms. Bar, Breakfast and pool scene was very nice!!
Stayed 1 night in Jun 2022