“So much potential undelivered unfortunately. The building is stunning & the rooms internally were lovely, but parts externally are in state of disrepair & buildings round the back look like they’re falling apart.
Our first impression wasn’t amazing, we’ve come to expect a warm welcome of Scotland, but the greeting we received was functional, very polite & well mannered, but not warm or welcoming. We also weren’t given an Islay House guide which meant we had to guess what the amenities were……
“The staff at the hotel was really friendly but if you have issues with lifting luggage it may be a problem getting up the stairs . We were not told when the breakfast was over so when we arrived at 950 am it was over and was only given toast and juice and coffee . We really enjoyed the supper as there was only one other place that was open in the village near by pier which was already booked for the night . The stay was really quite in the hotel which was also another plus but the beds were not……