Johnsburg Chalets

"The room was very clean and the staff was fantastic. "

"They do not have fully functional generators, if there is an emergency there will be no electricity. Not to mention the staff is inattentive at times I was on the phone waiting for them to pick up for several minutes, then headed down to ask because they didn't answer the phone, I asked them for assistance only to have to call them again almost an hr later to actually get the help. Oh and be warned about the hot water it goes from Luke warm to scalding hot. "

"Bed bugs Beware !! "

"Very much so"

"Great visit! "

"This establishment's advertising and most reviews certainly create a mismatch between expectations and reality. At a minimum, any usage of words by this establishment to describe themselves as "luxury" or "deluxe" (or any other related synonyms used) are inappropriate. This stay was intended for my wife and I's anniversary. When we checked in, the staff made the interesting comment after telling us our room number, "You can't change rooms." And we asked "What do you mean? We just got here, why would we ask you to change rooms?"... 😅 Little did we know how relevant that would become. Firstly, let's begin by how ridiculous it is that they charge a resort fee for places that weren't open, unavailable, some under construction, and not being allowed to really stay near the resort. The premises features a detached wing on the west thats in worse shape than any common budget hotel chain despite being advertised as "newly renovated". Sincerely, to all readers, there are waterfront views of Lake George in better quality rooms for better prices. But for completeness and transparency, it's important to further illustrate the lackluster quality. I think that recently renovated "resorts" would have a better installation of higher quality flooring. The owners felt it acceptable to use the cheap peel and stick vinyl flooring throughout a large portion of the property--like the cheapest a landlord would ins. In our room in particular, that flooring had started to peel. "

"Breakfast options were good. Staff friendly and helpful. We travelled with two dogs and pet fee was reasonable. Some (8-10) unsupervised "tweens"running the halls at 1030 at night wasnt so great. Where were their parents? Pool and hot tub were great and very clean."

"Perfect location to ski at Gore and explore Lake George village with hassle-free parking, clean rooms, and good amenities for pets. The breakfast was weak, but staff were super helpful, friendly, and available. Proximity to grocery store made the minimal breakfast not an issue. "

"We have stayed at the lodges before and unfortunately, this visit was just not up to their normal standards. It could be that we were in a different building last time that may have been newer and maintained better. There were many small issues this time and a couple of larger issues in the oak tree lodge that we were assigned. Multiple lights did not work, a broken toaster, an oven too dirty to cook in, and blood on a duvet cover just took away from the overall wonderful experience we usually have there. The sliding glass door in the main room was almost impossible to open and the lock on the bedroom door out to the deck was broken. Fortunately while I was locked out on the deck in the cold, my husband was still inside and able to let me in.I will say, that when I notified staff they immediately sent maintenance and housekeeping quickly to fix the issues and everything was tended to but the lock on the bedroom door to the outside was still broken and not fixed. It was surprising to us that they would have a room in this condition and not better checked by staff before having travelers stay in it. The views are just beautiful and the lodge is greatly spacious. We would love to return again and just hope to be in a different building or perhaps try a standalone lodge."