Kounoupidiana Vacations from $201

Everything was good. The one thing that could be improved is the st

My friends and I recently stayed at the Monastery in Chania, and we have nothing but amazing things to say about our experience. From the moment we arrived, we felt incredibly well taken care of. We arrived at 7:00 a.m. after an extremely early flight, well before check-in time, and the staff graciously welcomed us rather than turning us away. They took our bags, invited us to relax by the pool, and did everything they could to have our rooms ready as soon as possible. After a long journey, this kindness made such a difference. The complimentary breakfast each morning was some of the best we have ever had at a hotel. Everything was fresh and delicious, with a great variety of options, and the staff were always friendly and attentive. Housekeeping was also exceptional. Every day we returned to spotless rooms, freshly made beds, and clean towels. I often left my toiletries on the counter while getting ready, and they would always be neatly organized when I came back. It was such a thoughtful touch and showed the attention to detail the staff put into every aspect of the stay. The hotel itself is beautiful, peaceful, and full of charm, but what truly stood out was the hospitality. Every staff member made us feel welcome and genuinely cared that we had a wonderful experience. We would absolutely stay at the Monastery again and highly recommend it to anyone visiting Chania. Thank you to the entire team for making our trip so memorable.

We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru Expedia. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through Expedia and then she proceeded to tell me that “we don’t deal with EXPEDIA and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use Expedia often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

We truly enjoyed our stay at the Domus Blanc, beautiful boutique hotel that is really well located and walking distance from most main attractions. The staff was amazing and we are especially grateful for Anna who really went out of her way to make our stay memorable.