Sheraton Grand Krakow

Photo gallery for Sheraton Grand Krakow

Featured Image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Sheraton Grand Krakow

Sheraton Grand Krakow

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Ul. Powisle 7, Krakow, Lesser Poland, 31-101

Explore the area

  • Popular LocationWawel Castle9 min walk
  • Popular LocationMain Market Square12 min walk
  • Popular LocationHoly Trinity Church12 min walk
  • AirportKrakow (KRK-John Paul II - Balice)16 min drive

Choose dates to view prices

About this area

Krakow

Located in Krakow, Sheraton Grand Krakow is in the city center and on a river. STU Theatre and Krakow Philharmonic are cultural highlights, and some of the area's notable landmarks include Wawel Cathedral and Dragon's Den. Looking to enjoy an event or a game while in town? See what's happening at Wisla Stadium or Tauron Arena Kraków. Spend some time exploring the area's activities, including golfing.

What's nearby

  • STU Theatre - 5 min walk
  • Stained Glass Museum - 5 min walk
  • Wawel Castle - 9 min walk
  • Main Market Square - 12 min walk
  • Holy Trinity Church - 12 min walk

Getting around

  • Krakow Lobzow Station - 6 min drive
  • John Paul II - Balice Airport (KRK) - 16 min drive

Restaurants

  • Anima — 1 min walk
  • SomePlace Else Sports Bar — 1 min walk
  • Batory — 3 min walk
  • Musso Sushi — 3 min walk
  • Indalo Cafe — 4 min walk

About this property

Sheraton Grand Krakow

Luxury Krakow hotel in Krakow City Centre, near STU Theatre
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a rooftop terrace are onsite. All 232 rooms feature thoughtful touches like bathrobes and slippers, plus 24-hour room service and LED TVs with satellite channels. Guests will also find WiFi, minibars, and premium bedding.
Sheraton Grand Krakow offers 232 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (PLN 45 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (PLN 120 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Roundtrip train station shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: PLN 95 for adults and PLN 47.50 for children
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Sauna
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (5382 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 1 2021 to December 20 2021 (dates subject to change):
  • Dining venue(s)
The property will be renovating from November 1 2021 to December 20 2021 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue
  • Front desk
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Indoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats welcome
2 per room (up to 55 lbs)
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 183.6 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: PLN 95 for adults and PLN 47.50 for children (approximately)
  • Fee for in-room wireless Internet: PLN 45 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: PLN 45 per 24-hour period (rates may vary)
  • Airport shuttle fee: PLN 100 per vehicle (one way)
  • Self parking fee: PLN 120 per night (in/out privileges)
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 183.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Barclaycard, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Sheraton Grand Krakow Hotel
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Krakow
Sheraton Grand Krakow Hotel Krakow

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 669 out of 982 reviews
5 - Excellent 68%
Rating 4 - Good. 248 out of 982 reviews
4 - Good 25%
Rating 3 - Okay. 55 out of 982 reviews
3 - Okay 6%
Rating 2 - Poor. 7 out of 982 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 982 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff. Only point of critique is the outdated bathrooms.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fast and easy check in. I love the rooftop bar.
Stayed 3 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is like all Sheratons no more no less. Nothing remarkable, good as it is.
Stayed 3 nights in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021