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Overview of Vienna House Andel's Cracow

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  • Standard Room, 2 Twin Beds

    4.9/5 guest room rating

    Room amenities

    • 237 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 4
    • 1 King Bed
    More details
  • Superior Room, 1 Double Bed

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 1 Double Bed
    More details
  • Standard Room, 1 Double Bed

    4.9/5 guest room rating

    Room amenities

    • 237 sq ft
    • Sleeps 3
    • 1 Double Bed
    More details
  • Apartment

    Room amenities

    • 807 sq ft
    • Sleeps 4
    • 1 King Bed
    More details
4.7
Exceptional
Rating 5 - Excellent. 699 out of 988 reviews
5 - Excellent 71%
Rating 4 - Good. 267 out of 988 reviews
4 - Good 27%
Rating 3 - Okay. 14 out of 988 reviews
3 - Okay 1%
Rating 2 - Poor. 3 out of 988 reviews
2 - Poor 0%
Rating 1 - Terrible. 5 out of 988 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategic location. Room very clean. If I would be back to Crackow, I would stay here again. Full control over air conditioned, can be fully shutdown and no noise during the night.
Stayed 7 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel in a great position close to the Old Town in Kraków and right next to a huge shopping mall. Handy for a bit of retail therapy if the weather isn’t the best. Very close to the train and bus stations, convenient for airport transfers. I would definitely stay there again on my next trip to Kraków.
Stayed 2 nights in Feb 2020

1/5 Terrible

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Death in family, no refund, no compassion
Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.
Stayed 2 nights in Jan 2020

1/5 Terrible

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place, guest's mother died, no refund
This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible. Staff showed no compassion or understanding.
Stayed 1 night in Jan 2020

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