staff ruined the stay
Posted Feb 15, 2016
pool was clean and well kept, room was fairly clean , i used the provided pull out couch bed for my kids when i got the linens out of the closet for the pull out bed they were pee stained , when i called the front desk the lady said dont worry about it they are clean , so i had to again say this wasnt acceptable they then brought new linens to the room , the following morning i went to the breakfast area and found the coffee was empty, when i told the attendant about it she sighed and said she had already filled it twice, when i returned the room keys for check out and asked for a receipt the gal said " you aint need one they aint nothin on it " i then asked again and she printed one , i will not stay here again and will not recommend to anyone else
Comment from Hotel Management
Feb 25, 2016 by email@example.com, Hotel Management
Thank you for taking time to review the Fairfield Inn & Suites Lafayette. We appreciate hearing from our guests as we strive for exceptional service. I can see that we did not accomplish that during your stay and for that I sincerely apologize. These comments will be discussed with my team members as we continue to work towards impressing guests. We hope that you will reconsider and allow us another chance to provide the service you deserve.