Overall score and ratings

3.9

Good

Rating 5 - Excellent. 361 out of 972 reviews
5 - Excellent 37%
Rating 4 - Good. 344 out of 972 reviews
4 - Good 35%
Rating 3 - Okay. 153 out of 972 reviews
3 - Okay 16%
Rating 2 - Poor. 72 out of 972 reviews
2 - Poor 7%
Rating 1 - Terrible. 42 out of 972 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we have been coming here over 15 years for anniversary and to get away for the spa tub in each room. to our surprise because nothing was noted on website and pictures of spas still advertised, all spa tubs were removed from room. we were super disappointed. and then to have staff member give us 5 minutes to decide otherwise he would charge us. we panicked because we didnt know where else to go and stayed one night.
Stayed 2 nights in Nov 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like this hotel as it is very convenient. Unfortunetly, there was lots of renovation in the hotel, and it was very noisy. However, it is a great place to stay as it is so close to the beach, and restaurants. Easy to walk to Laguna coffee for a great morning walk and coffee!
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great area. Good beach access.
Stayed 4 nights in Nov 2021

5/5 Excellent

Traveled with group
Liked: Staff & service, property conditions & facilities
Loved the rooftop balcony with ocean view.Priscilla at desk was super friendly and helpful.Near great restaurants and beach!
Stayed 2 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall all the location was good and staff was friendly. We were in a newly renovated room that was spacious and nice, however the room had sensor light switches that would not turn off. After clicking it to turn off they would turn back on after 20-30 seconds. We called the front desk which was helpful and the worker came up to the room and after awhile used tape and paper to cover the sensors. The lights still would turn on with movement however even the ones in the bathroom due to the mirror and open design of the room. There were no other rooms available so we were instructed to follow up in the morning. The front desk staff was helpful but the general manager denied a refund and was unwilling to help after Expedia tried seeking approval of a refund or discount. The general manager told Expedia that we didn't address the issue with the front desk, when we actually did (called the front desk and they came up to the room, and talked to front desk again in the morning).
Stayed 1 night in Nov 2021