Find Hotels with a Pool in Lake in the Hills, IL

"The showers were freezing cold and all staff said they know boilers don’t work but apparently had no intentions of fixing. Booked because of in door pool but guess what that was broken too and didn’t get to utilize the entire time because they had no intentions of fixing any time soon. "

"Very noisy. Can hear everything above and adjacent rooms"

"Clean room, quiet, staff, breakfast"

"Clean room. Friendly staff."

"Parking was safe."

"No hot water No housekeeping"

"Stayed one night had an unpleasant experience at checkout. Had two rooms reserved for the next two nights nonrefundable. We didn’t go back. They can keep their money. I won’t stay at any Hyatt anymore. They’re not like they used to be and neither are their people, enough said."

"NTS"

"The room was spacious and clean. Was told upon check in a shuttle to the Woodfield Mall would be available next morning. Went to sign up for shuttle next morning and was told “we don’t shuttle to the Mall, only to select businesses in the area”. The biggest reason for selecting this hotel was because on the site within Orbitz in the description, it specifically read “shuttle within 5 miles”. Very disappointing to find out that didn’t include the Mall and we had to drive there. Had to hunt down Housekeeping on 2nd day to replenish towels, toilet paper, etc. even though we were told on check in we would be provided this service and our room number would be put on the list for that day. When I found a housekeeper, she pointed out our room was not included on her daily task list. Two elevators serviced the hotel and only one was in service. There was no “out of order” on the 2nd one, but we were there 3 nights and the 2nd one never moved. And the one that did work was extremely slow. Breakfast was just so so."