2/5 Poor
THOMAS
Sep 26, 2022
Liked: Amenities
Disliked: Cleanliness
I was ignored by staff during check in. I waited 15 minutes, standing in front of the counter patiently waiting for the staff to acknowledge my arrival. It took the security guard to get the staffs attention. Where then I was rudely greeted “What do you want”. The staff only cleaned the room (made an attempt) twice in 10 days. The first time they left cleaning supplies in the room and all my sheets and blankets were tossed on the ground. New towels though. The second day they cleaned was done proper after my complaints. But no service was performed after. I requested daily cleaning (an option they asked if I wanted)
The original top most bed sheet had a stain, I requested new sheets. I was given a new set of sheets, but one of the layers had holes. I decided to not use the sheets and blankets. The following day was the first day of a poor room cleaning service. Sheets were not bad this time. It took a few more days before service returned. And the bed was mad as well as room cleaning. Service did not return since. Service is poor. Staff are rude (day staff at the counter is far more receptive and kind)
THOMAS
Stayed 10 nights in Sep 2022