Lake in the Hills Residences

"Our hotel room was in poor condition. The shower rod was broken so you could close the shower curtain. The bathroom fan on the wall was overflowing with lint. The hair conditioner was empty. The room was for 4 people but there were only three mismatched chairs at the dining room table. We pulled over the desk chair which was also damaged. We pulled out the sofa bed and it was covered with crumbs. There was also a pile of crumbs under the A/C Unit. The lamps and furniture were haphazardly arranged in the rooms. The curtain in the bedroom was torn in multiple places. The window screen had a big hole in it. When I expressed my concerns at the front desk they were dismissed with a smile. They did send someone up to repair the curtain rod, but that was it. It seems that when something breaks they leave it broken or replace it with something random. Would not recommend. "

"front staff was great just the cafeteria lady she had an attitude the whole time but everything else was great.."

"Staff was excellent. Room and public areas where very clean. The breakfast was fine. The hotel itself is a bit dated. The heater/cooling device in the room was very loud. The chlorine smell was noticeable. Next time get a room away from the center of the building near the elevators."

"Yes"

"Terribly dirty. Booked this room based on positive reviews, but I think those must be made by the hotel. Overall carpet needs to be cleaned or replaced. Put room was ok, but bathroom had hair on toilet and stains on wall/door. The water in bathroom ran clear but the kitchenette water was so murky I thought my kids were playing a prank. Staff seemed to not be concerned. We booked with a bottle of wine guaranteed and did not receive it. Cookies that were raved about were inedible. Breakfast as ok. Pool will accolade one family at a time. Really unsure what all the positive reviews are based on, if we received an off room the staff had zero inclination to fix it. "

"3 floor smell a lot weed do not recommend "

"The POOL WAS NOT ENJOYABLE IT WAS DIRTY FULL OF HAIR "

"The staff was extremely kind and helpful. They were very welcoming and it is clear they want you to have a good experience. "

"Yes"