The hot tub was out of service, the pool was green, they said it was from the new chemicals, there was no heat even in the pool area. The wall paper in the stairwells was coming off the wall and either taped or stapled to the wall. There was food left in the refrigerator in our room, not ours...then as we were leaving we found a hat by the far side bed, was not ours, the room did not look like it had been vacuumed either.