“The hotel manager and staff were telling us a dozen times that we should have booked from the hotel directly and not use third party services such as Expedia. The clerks at the check-in desk didn’t know how to use their system, took three people to figure out the check in. We stayed one night in one room and other two nights in another room and the staff was very unhelpful - no late checkout or early check in whatsoever. We had a sense that they even enjoyed our discomfort. Having stayed in……
“The hotel manager and staff were telling us a dozen times that we should have booked from the hotel directly and not use third party services such as Expedia. The clerks at the check-in desk didn’t know how to use their system, took three people to figure out the check in. We stayed one night in one room and other two nights in another room and the staff was very unhelpful - no late checkout or early check in whatsoever. We had a sense that they even enjoyed our discomfort. Having stayed in……
Diana