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“My experience at Hotel Ventana al Atlántico was extremely disappointing from the moment I arrived. The check-in process was frustrating. There is no front desk or office on-site, and I had no idea how to access my room. I called multiple numbers with no success until another guest gave me the correct phone number. Only then was I told how to retrieve the room key. Once inside, we found roaches in the cabinets, a loose bathroom faucet, and several holes in the walls (see photos). Since I was……

“I was never able to get into the apartment. There was no key to get in nor a front desk to ask for assistance. When I texted and called them, they took over an hour to responde. The place was secluded dark, I did not feel safe to wait for a responses”

“The building is still under “ construction “ since 2021-2022!”

“We stayed with 2 adults and 1 toddler, I feel like we paid for was what we got. The only hiccup was that Expedia never sent out my contact information and also never told me that they didn’t so I didn’t get an email with the instructions until I called but when I did the owners were super helpful and sent them to me right away. It was in a good location with lots of shops and restaurants/cafes in walking distance. I didn’t have any issues at all during my stay there and would honestly stay there……