We booked for 4 nights and were very disappointed, won't be returning to El Cid again.
The rooms looked very cheap, the sofa had big stains on it, not even the bed was made nicely and the bottom sheet kept coming off the mattress so by morning you slept partly on the matress already. The dishes in the room were supposed to be washed and put away by us before we left, or else there would be a extra charge. No even dishes incluided? The water in the shower was almost impossible to adjust the temperature right, it kept changing from freaking cold to really hot, back and forth. And also no water bottle in the room, when i asked at the bar or restaurant, they told me it had a extra charge. How can water bottles not even be included? 26th floor and it was still super noisy from the street
The food at the buffet was ok but if you ordered a la carte in the buffet, be prepared to wait a long time for your meal. My wife ordered a cheese cake for a desert one night, it took over half an hour to get ready. The staff in the buffets didn't pay much attention to their tables at all. And if you want a chocolate milk for your kid for breakfast, make sure to eat late breakfast otherwise they wont have any ready and can't even quickly make you one.
The pools were decent but there was one extra nice pool with a big hot tub on the side but even though we had the all inclusive package, we couldn't use it. Only for the vip or elite customers, but that was not described anywhere when i booked it.