El Cid El Moro Beach Hotel

Photo gallery for El Cid El Moro Beach Hotel

Featured Image
On the beach
On the beach
On the beach
Outdoor pool

Overview of El Cid El Moro Beach Hotel

El Cid El Moro Beach Hotel

3.5 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • All inclusive
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Av Camaron Sabalo S N B, Mazatlan, SIN, 82110

Explore the area

  • Popular LocationPunta Camaron Beach14 min walk
  • Popular LocationEl Cid Country Club Golf Course15 min walk
  • Popular LocationSea Shell City Museum16 min walk
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)30 min drive

Choose dates to view prices

About this area

Mazatlan

El Cid El Moro Beach Hotel is located in Zona Dorada, a neighborhood in Mazatlan, and is next to a golf course and on the beach. Sea Shell City Museum and Angela Peralta Theater are cultural highlights, and some of the area's attractions include Mazatlan Aquarium and Mazagua Aquatic Park. Looking to enjoy an event or a game while in town? See what's happening at Teodoro Mariscal Stadium or Plaza de Toros. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

What's nearby

  • Punta Camaron Beach - 14 min walk
  • El Cid Country Club Golf Course - 15 min walk
  • Sea Shell City Museum - 16 min walk
  • Monument to the Family - 2 min drive
  • Teodoro Mariscal Stadium - 5 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 30 min drive

Restaurants

  • La Concha — 1 min walk
  • La Conchita — 1 min walk
  • Mary's — 2 min walk
  • F.I.S.H — 3 min walk
  • La Concha — 5 min walk

About this property

El Cid El Moro Beach Hotel

Delightful beach resort with a spa tub
Spend the day playing on the beach then return to dine at one of El Cid El Moro Beach Hotel's 3 restaurants. All 294 rooms offer WiFi, balconies, and flat-screen TVs with cable channels. Room service, coffee makers, and ceiling fans are among the other amenities available to guests.
El Cid El Moro Beach Hotel offers 294 accommodations with safes and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at El Cid El Moro Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 200 per day)
  • Available in some public areas: WiFi (MXN 200 per day)

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Valet parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle

Food and drink

  • 3 restaurants and 1 coffee shop/café
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 27 holes of golf
  • Aerobics classes
  • Children's pool
  • Fitness center
  • Outdoor pool
  • Playground
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Cribs/infant beds (surcharge)
  • Free area shuttle
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 150.0 per night
Cribs (infant beds) are available for MXN 150.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 200 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 200 per day (rates may vary)
  • Self parking fee: MXN 50 per day
  • Valet parking fee: MXN 50 per day
  • Crib (infant bed) fee: MXN 150.0 per night
  • Rollaway bed fee: MXN 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

El Cid El Moro
El Cid El Moro Beach
El Cid El Moro Beach Hotel
El Cid El Moro Beach Hotel Mazatlan
El Cid El Moro Beach Mazatlan
El Cid Moro
El Moro Hotel
Hotel El Moro
Hotel Moro
Moro Beach
El Moro Tower El Cid Mazatlan
El Cid Moro Beach Hotel
El Cid El Moro Beach Mazatlan
El Cid El Moro Beach Hotel Resort
El Cid El Moro Beach Hotel Mazatlan
El Cid El Moro Beach Hotel Resort Mazatlan

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 223 out of 590 reviews
5 - Excellent 38%
Rating 4 - Good. 201 out of 590 reviews
4 - Good 34%
Rating 3 - Okay. 78 out of 590 reviews
3 - Okay 13%
Rating 2 - Poor. 53 out of 590 reviews
2 - Poor 9%
Rating 1 - Terrible. 35 out of 590 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Traveled with group
Liked: Cleanliness, amenities
If you don’t have the elite package your service won’t be that good.
Stayed 1 night in Jan 2022

1/5 Terrible

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked for 4 nights and were very disappointed, won't be returning to El Cid again. The rooms looked very cheap, the sofa had big stains on it, not even the bed was made nicely and the bottom sheet kept coming off the mattress so by morning you slept partly on the matress already. The dishes in the room were supposed to be washed and put away by us before we left, or else there would be a extra charge. No even dishes incluided? The water in the shower was almost impossible to adjust the temperature right, it kept changing from freaking cold to really hot, back and forth. And also no water bottle in the room, when i asked at the bar or restaurant, they told me it had a extra charge. How can water bottles not even be included? 26th floor and it was still super noisy from the street The food at the buffet was ok but if you ordered a la carte in the buffet, be prepared to wait a long time for your meal. My wife ordered a cheese cake for a desert one night, it took over half an hour to get ready. The staff in the buffets didn't pay much attention to their tables at all. And if you want a chocolate milk for your kid for breakfast, make sure to eat late breakfast otherwise they wont have any ready and can't even quickly make you one. The pools were decent but there was one extra nice pool with a big hot tub on the side but even though we had the all inclusive package, we couldn't use it. Only for the vip or elite customers, but that was not described anywhere when i booked it.
Stayed 4 nights in Jan 2022

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
the property is in a good location and has a great pool for families. The food is good but a little pricey. The rooms are clean but the mattresses sag and need to be replaced. the pillows are terrible, and the toilet paper was sandpaper You could hear the music from the club all night. Not a bad hotel but not a great one.
Stayed 6 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very kind, front desk people amazing, excellent food. The only thing I didn't like, The room where we were first night smell bad but next day we requested a different one and Daniela moved us to a very nice and clean one. Definitely, we are going back. I give a 10 to staff
Stayed 3 nights in Dec 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have a lot to say about el cid moro. Over all I had a good time butttt….cons: the checkin process was horrible. We had to go to three different desks and it took a little over a half hour to check in with out a line. The receptionist were not organized at all and scrambling through papers. Then we find out there two types of all inclusive which was not told to me when I booked. We apparently had the lower one and could not eat and drink everything we wanted. Then we got settled in our room which was more than beautiful! Only thing is we were not handed an event sheet. We didn’t even know there were shows till our third night. We were very upset about this. Also all the bars were closed for seating and no one told us before hand, which I understand with Covid, just wish I was notified before. The last thing and the most important was water. It was very difficult to find water bottles. Yes they supplied water jugs during the day at the bars. But early morning or even after 8pm you couldn’t find water. I think that was my biggest complaint. Now for the pros!!!….this place was immaculately clean! I’m a clean freak and I was impressed. Always sanitizing and moping. It was great! Also all the wait staff was so friendly and nice and they remember your name and greet you which is so sweet. The beach was beautiful as well. Very well kept. I didn’t do any excursion so I can’t comment on that. But like I said overall we had a good time once we got past a few hurdles.
Stayed 6 nights in Dec 2021