4/10 Poor
Lakshmi
Traveled with family
Jun 16, 2024
Disliked: Staff & service, amenities
We arrived at 10pm and they had no record of my reservation despite booking it 6 weeks previously and Expedia having taken payment. They managed to accommodate us after a lot of back and forth but it was a temporary room and we had to move the next day. Our new room had a broken closet and when the shampoo dispenser didn't work and I tried to take the bottle off to use it directly, they accused me of breaking it and that I should have asked for help. The manager said she would waive the charge for the repair. Not sure how I would have called for help while standing in the shower. Despite all of this we made the most of it but my biggest issue was on our last day I made four requests for housekeeping to clean my room and they never came. On the final request, front desk told me the cleaners had all gone home. No apology whatsoever.
The included breakfast was decent but they were always slow to refill it and I felt it was because they were waiting for the time to run out so they wouldn't have to.
Regarding the lost reservation I feel both Expedia and the Hotel were pointing fingers at each other. They have refused my request for a refund.
Lakshmi
Stayed 4 nights in Jun 2024