Overview of Hotel Carlota

Photo gallery

Guest reviews

4.1 / 5Very Good
245 reviews
Guests rated this property 4.4/5 for cleanliness.


  • Pool
  • Free WiFi
  • Free Parking
  • Pet Friendly


What's nearby

Popular LocationPaseo de la Reforma1 min walk
Popular LocationU.S. Embassy7 min walk
Popular LocationThe Angel of Independence Monument10 min walk
AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)24 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Suite

    Room amenities

    • 538 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details

About this area

Mexico City

Hotel Carlota is located in Mexico City. Paseo de la Reforma and The Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Chapultepec Park and Alameda Central. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Sports Palace Dome.

Visit our Mexico City travel guide
Popular Location

What's nearby

  • Paseo de la Reforma - 1 min walk
  • U.S. Embassy - 7 min walk
  • The Angel of Independence Monument - 10 min walk
  • Monument to the Revolution - 16 min walk
  • Alameda Central - 7 min drive

Getting around

  • Mexico City Buenavista Station - 3 min drive
  • San Cosme Station - 17 min walk
  • Mexico City, Distrito Federal (MEX-Mexico City Intl.) - 24 min drive


  • Onsite dining venue – Restaurant offering local cuisine. Serves breakfast, lunch, and dinner.

About this property

Hotel Carlota

3.5-star Mexico City hotel in Reforma, walk to Paseo de la Reforma
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. All 35 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Other amenities available to guests include free bottled water, laptop-compatible safes, and showers.
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Flat-screen televisions come with cable channels.
Bathrooms include showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Parking height restrictions apply
Roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)

Food and drink

Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 290-400 per person
1 restaurant
1 poolside bar and 1 bar
Room service available

Things to do

Outdoor pool

Family friendly

Dry cleaning service
Laundry facilities
Outdoor pool


Free newspapers in lobby

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken



If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom


Designated smoking areas

Room amenities


Air conditioning


Free toiletries


Cable channels
Flat-screen TV

Food and drink

Free bottled water


Laptop-compatible safe
Laptop-friendly workspace



Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 0 per accommodation, per stay, plus a deposit of MXN 1000.00 per stay
2 per room (up to 29 lbs)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American Express

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 290 and MXN 400 per person (approximately)
  • Pet deposit: MXN 1000.00 per stay
  • Pet fee: MXN 0 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Parking height restrictions apply

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City
Hotel Carlota Hotel
Hotel Carlota Mexico City
Hotel Carlota Hotel Mexico City

Frequently asked questions

Guest reviews

Very Good
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Feb 2020


  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities, room comfort

Good and bad - depends on what you are looking for

I guess this a boutique hotel. As usual, the service was great, but the same can be said about anything in Mexico City. Service is always top-notch. The bad: Walls are very thin, the bed is way too low, there is no functional elevator, people smoke in the hallways, no integration between the restaurant and front desk and no gym. The good: If you are a hipster looking for such type of experience, this is a great place to stay. By looking around my fellow guests, this really seems to be clientele. If you are a cranky old person like me and all you want is peace and quiet after a day of bouncing around the gorgeous but chaotic Mexico City, this isn't a great fit. Don't get me wrong, it is far from a flea-infested place with rude people that I have stayed over my 30 years of being a roadwarrior. The front desk was always very kind and cordial, the bell boy was excellent, the food is terrific. But the facilities aren't what a business person needs. There is a really "cool" open area with an infinity pool and bar area with seating room for a few people overlooking the pool. There are also some other well-appointed rooms opposite the pool where. By the way, one side of the pool is acrylic. I guess you can judge for yourself if this is good or not :) I personally don't do public pools. so for me it is of little use. Unlike other cheaper hotels ($120 a night in Mexico City isn't cheap, but it is for gringo standards), rooms have heating and A/C.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2020


  • Liked: Cleanliness, amenities, property conditions & facilities

The big problem with this hotel is the noise the music comes on a 9am every day and plays all day to midnight. The walls are thought and you can hear everything they start setting up for breakfast at 5:50am every day. If you don't plan on sleeping much then this is the place for you. They put to much emphasis on the bar ambiance and for to little on the purpous of a hotel that is a place to sleep.

Stayed 4 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El diseño del hotel es lo que resalta. Sus cuartos son muy cómodos y hay para diferentes tipos de viajeros. El problema es el ruido del hotel. En el cuarto de escucha desde el primer momento que empiezan a limpiar y cocinar en el hotel, ya que los cuartos dan hacia esa ubicación y es un diseño abierto. En el cuarto hay tapones para los oídos, los cuales ayudan, pero tampoco es lo ideal.

Stayed 2 nights in Dec 2019