Krystal Grand Suites Insurgentes

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In-room safe, individually furnished, desk, laptop workspace
In-room safe, individually furnished, desk, laptop workspace
In-room safe, individually furnished, desk, laptop workspace
In-room safe, individually furnished, desk, laptop workspace

Overview of Krystal Grand Suites Insurgentes

VIP Access

Krystal Grand Suites Insurgentes

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Kitchen
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020

Explore the area

  • Popular LocationSan Jacinto Plaza14 min walk
  • Popular LocationPortal San Angel17 min walk
  • Popular LocationCentro Coyoacan12 min drive
  • AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)13 min drive

Choose dates to view prices

About this area

Mexico City

Located in Mexico City, Krystal Grand Suites Insurgentes is in the city center. Travelers eager for a bit of culture can stop by Frida Kahlo House Museum, while those who have shopping on the agenda may want to visit Centro Coyoacan and Manacar Tower. Looking to enjoy an event or a game? See what's going on at Estadio Azteca or Autodromo Hermanos Rodriguez.

What's nearby

  • San Jacinto Plaza - 14 min walk
  • Portal San Angel - 17 min walk
  • National Autonomous University of Mexico (UNAM) - 7 min drive
  • Centro Coyoacan - 12 min drive
  • Manacar Tower - 12 min drive

Getting around

  • Mexico City Buenavista Station - 11 min drive
  • Miguel Angel de Quevedo Station - 12 min walk
  • Benito Juarez International Airport (MEX) - 13 min drive

Restaurants

  • El Rincón de la Lechuza — 4 min walk
  • Sushi Itto Altavista — 5 min walk
  • Puerto Madero — 6 min walk
  • El Cardenal — 6 min walk
  • Trattoria della Casa Nuova — 7 min walk

About this property

Krystal Grand Suites Insurgentes

4-star Mexico City hotel in Coyoacan, near Manacar Tower
A restaurant, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area, and 24-hour room service are onsite. All 150 individually furnished rooms feature free WiFi and 24-hour room service. Kitchenettes with refrigerators and microwaves are standard, and guests will also find flat-screen TVs with cable channels and rainfall showerheads. Housekeeping is available on request.
Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. 40-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 1392 fee, and antigen/rapid COVID-19 testing is available for a MXN 812 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 265 per person
  • 1 restaurant
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Kitchenette
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (70 square feet)
  • Coworking space
  • Meeting rooms - 3

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Portable shower seat
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Renovated entire property - September 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day
Dogs and cats welcome
2 per room (up to 33 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MXN 265 per person (approximately)
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 542 out of 826 reviews
5 - Excellent 66%
Rating 4 - Good. 184 out of 826 reviews
4 - Good 22%
Rating 3 - Okay. 57 out of 826 reviews
3 - Okay 7%
Rating 2 - Poor. 24 out of 826 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 826 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and Great location.
Stayed 3 nights in Oct 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a nice design, beds are comfortable, and rooms are well distributed. The hotel has many some challenges: street noise is loud you can hear it everywhere. The noise from the other rooms is extremely loud, door slamming, loud chatting, and hallway noise will disturb your sleep. The Wifi is slow and disconnects often and signal is not as strong as other hotels. We stayed two weeks and we had to ask for toilet paper most of the time instead of leaving plenty for couple days. Room service is great, restaurant is ok, food and drinks ok. Front desk and service personnel are very great.
Stayed 13 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was much better than expected… will definitely return.
Stayed 4 nights in Sep 2021

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn't like the fact that my room had no privacy door to the bathroom (glass door was broken). When asked to switch, they game me an attitude and ended up putting me on a different floor than my family. On the other room, the toilet paper holder was broken and kept coming off the wall.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous
Stayed 6 nights in Jul 2021