1/5 Terrible
Karrie
Traveled with partner
Jan 20, 2022
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Let me just start off by saying Do I have stayed at Many Aloft hotels in many cities. This by far was the most unprofessional trifling aloft I’ve ever stayed at. First off let me start by saying that the hallways are disgusting the ceiling in our room I had such a shabby patchwork done to it from an obvious huge leak in the ceiling. Half the time the towels were not finished we had to wait for them to get done and brought up to us. When the cleaning ladies did come in our sheets were never changed and we stayed for 9 days. There’s an extreme lack of communication due to the majority of the staff I would say all but two people be in Hispanic and you being treated as less than them. You do not get room service because the restaurant that is inside the building supposedly is not affiliated with Aloft but yet they refer you to them when you call room service. Mind you when you call room service they tell you that they’re out of everything because they didn’t get a shipment the second time we were hung up on and not called back. I honestly can’t say enough about how horrendous this day was and if there was somebody on the property that was there that I could actually have spoken with at the time I would have. But the one assistant manager that was not Hispanic told us nothing is going to get done you might as well not even complain or say anything this is just how it goes down here in Miami. So patron beware if you stay here your experience will not be great like many other Alofs
Stayed 9 nights in Jan 2022