Awful hotel and Guest experience
Posted Aug 15, 2016
When arriving the hotel looked okay when walking up. The reception area wasn't awful but the man working the front was super unfriendly and very unhelpful. He told me he had two rooms left and told me to choose either first floor or second floor. I've never stayed here before so I asked him which one he thought the better room was. He told me first floor with no real reason and put together my keys. As soon I walked into the room I was disappointed. It looked NOTHING like the photos Expedia puts on the website. The place was run down, old, extremely dirty/ grungy. And walking into the bathroom was a nightmare. The shower was basically a tap in the wall surrounded in rust. I immediately started crying out of frustration and exhaustion because we had driven all day to get to Miami and I didn't want to stay in this room. My partner checked out the "other available room" and came back to tell me it was basically just a gross. Because there is nowhere to park your car for free in Miami we had about an hour to find a new place to stay and pack up our stuff again to leave. We asked the man at reception about cancelling our stay with them. He then informed me it would be EXPEDIA who could return my money seeing as they had it in procession and not the hotel yet and there was nothing he could do for me. I have since called Expedia who told me they would look into it and it's been 4 days and i still haven't received the "email" I was supposed to..... And still haven't recieved my money
Comment from Hotel Management
Sep 17, 2016 by Veronica, Hotel Management
We sincerely apologize about your unpleasant experience. This is not a reflection of who we are or what we offer our guests on a daily basis. We have looked into it and your stay has been already refunded therefore you should be satisfied with the outcome. Once again, we are sorry you had to go through this awful experience. We wish you the best in your future trips.