Ratings based on 772 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
78% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

HORRIBLE! This hotel is a JOKE for the price.

Posted Sep 28, 2015
Pros: Nothing!!!!
Cons: The room- the whole room. bed, bathroom, Carpets, outlets, lighting, windows, ventilation.
Location: This location is walking distance to the main center of town.
This hotel is absolutely a letdown. The room conditions are absolutely appalling for the outrageous overpriced nightly rate. Had I known how bad the rooms were, I WOULD HAVE NEVER EVER PAID THEIR RATE TO STAY HERE- NEVER! (the short list of issues) The Room has a strange smell to it. Carpet bubbling, walls cracked, paint peeling. The bathroom was a nightmare, wobbly toilet and shower was not OK. The available electrical outlets did not work, had to use the power strip behind the TV. The bed was extremely uncomfortable. No AC in the room, there was a standing oscillating fan that was completely caked with dust, completely caked with dust!!!!
1 out of 5
by A verified traveler from CA

Dirty outdated room in disrepair.

Posted Sep 22, 2015
Unfriendly staff, lousy breakfast of waffles not even a piece of fruit. And all this for a typical Carmel rate which is to say much $ for getting nothing but the location. The owners must be extreme penny pinchers.
4 out of 5
for Everyone
by A verified traveler


Posted Sep 22, 2015
Cute spot. Staff is real nice. No AC and a tad old but that's a part of the charm.
1 out of 5
by A verified traveler from San Jose

The room was in very bad condition, very dirty.

Posted Sep 21, 2015
Pros: not like, never go back there.
Cons: no Thanks
Location: I like Carmel overall, restaurant and etc. not this hotel.
When I checked in, the room was stuffy, has leaking sign in roof, and kicking mark on wall. When I tried to cancel, the reception was very rude, not helpful. The bedding seems not cleaned in a year.
2 out of 5
by A verified traveler

No real Value here

Posted Sep 21, 2015
Pros: Location
Cons: Breakfast for sure.
Location: All good
Basically a very overpriced room with few ammenities! Breakfast was absolutely awful with no choices: no fruit, no yogurt, no nothing! Location was fine but room small and just no real charm!
2 out of 5
by A verified traveler

Obviously owners are budgeting!

Posted Sep 16, 2015
Sad bathroom, tiny soaps, no tissues, old non skid mat for tub. Breakfast: only 1 cereal or make your own waffle; no fresh fruit or yoghurt even. Check in ok but not terribly friendly; they take dogs but you can tell dogs are not very welcome. Will not stay there again! Sorry
1 out of 5
by A verified traveler from Lafayette, CA

Worse place ever stayed and way overpriced

Posted Sep 14, 2015
Pros: the landscaping in the courtyard area.
Cons: Total remodeling, new linens and furnishings. Attitude of staff.
Location: beach, shops all nice. But the horrible experience with accommodations ruined my mood to enjoy
Gross accommodations. Wish we hadn't slept there. Old, never remodeled and looked to be built in 50's. Soiled and old carpet, furniture, and bed linens. Holes in wall, paint dribbled and and run over door hinges. Chunks out of old tub. Dirty and stained laminate tile. Very noisy. The registration personnel unfriendly and curt. A couple with small child literally yelled at for not bussing their dishes.
3 out of 5
by A verified traveler from walnut creek ca

newer carpet and updated TV set

Posted Sep 9, 2015
Pros: the staff
Cons: total renovation and better breakfast
Location: location is centralize to everywhere
It will be more comfortable to stay with newer carpet and if the TV is updated.
1 out of 5
by A verified traveler from Cleveland

Nice location but that's about it.

Posted Sep 8, 2015
Uncomfortable hotel with dirty carpets, old furniture, archaic TV sets, non-operational Internet, terrible breakfast (no coffee creamer, dilute juice, one cereal) and not so friendly staff. Would not recommend to anyone.
1 out of 5
by A verified traveler from california

carmel hotel

Posted Sep 8, 2015
Pros: location
Cons: complete remodel and new policies. breakfast should equal competition (holiday express) poor execution is worst than no breakfast .
Location: uphill location requires climb from town center.not suggested for seniors.
stepping back to the 50's furniture and bath room past it's prime 20 years ago. 20in crt tv!! no safety bars tub/shower. stairs no rails. used french wine bottle with 2 buck chuck for 4 pm wine hr. breakfast coffee toast and waffles period.only rating factor is in Carmel.